Preflight predefined profiles missing

New Here ,
Oct 05, 2017 Oct 05, 2017

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My Acrobat Pro is missing the predefinded profiles. While trying to find them, I created the Custom Profiles which I don't want. How do get the predefined profiles? It's handy for converting pdfs to CMYK or grayscale.

screenshot-of-preflight-panel.jpg

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General troubleshooting

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Community Expert ,
Oct 06, 2017 Oct 06, 2017

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Repair the Acrobat installation.

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New Here ,
Oct 06, 2017 Oct 06, 2017

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I tried that and it did not work. I also did a "Complete Install" and that did not fix it.

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Community Expert ,
Oct 06, 2017 Oct 06, 2017

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Which version of Acrobat are you using, and on what operating system?

If a simple re-install does not help, you may have to remove any trace of Acrobat from your system with Adobe's Cleaner tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

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New Here ,
Oct 07, 2017 Oct 07, 2017

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Windows 7 Acrobat Pro XI

I can't find the download link on the page to the Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs.

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Community Expert ,
Oct 07, 2017 Oct 07, 2017

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Read the red text on the page.

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Community Expert ,
Oct 08, 2017 Oct 08, 2017

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Also, there are different versions - make sure to download the correct one. And, carefully read the instructions.

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New Here ,
Apr 16, 2020 Apr 16, 2020

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I find the same issue in my wife's office PC running Windows 10. I solve the issue by importing Preflight profiles. Go to "Option" for preflight and select for "Import Preflight Profile". A new window will be opened to select the path, then use this path "Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\Preflight" and find "Default.kfp. It will bring back all the missing default profiles.

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New Here ,
Sep 20, 2022 Sep 20, 2022

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You win.  This needs to be the correct answer for this question across the board.  This is such an annoying issue.

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