Prepare Form missing in Acrobat Pro

[Soleil26661669akt8]

Hello, I have a subscription to Acrobat Pro.  Unfortunately, I cannot find the Prepare Form button to turn my document into a fillable PDF.  This is what I see when I click on 'More Tools':  

Any help would be appreciated.

[Nesa Nurani]

That looks like adobe reader. Can you take a screenshot of top left where it says name of software?

[Soleil26661669akt8]

Thanks for answering!  It does say Adobe Reader in the top left.  And yet my card statement says Adobe Pro when I pay for the subscription? 

[Nesa Nurani]

Did you download and install Acrobat pro?

[Soleil26661669akt8]

It's with work... I will call our technician and find out.  Thanks!

[try67]

There's nothing else to download, it's the same app.

You need to be logged on to the account with a (valid) subscription, though.

[Asim123]

@try67Acrobat Reader and Acrobat Pro are not same app, i have both installed separately on my PC.

[Bernd Alheit]

May be that you use a old version.

[try67]

Maybe you're using an older version, but the current one has been merged. It's no longer possible to have both Acrobat DC and Reader DC installed in parallel.

[Asim123]

Both my apps are up-to-date.

I use reader sometimes for work, but should I uninstall it now ?

[Soleil26661669akt8 · Accepted solution]

I simply had to delete and reinstall and it worked!