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Prepare Form missing in Acrobat Pro

Community Beginner ,
Oct 18, 2022 Oct 18, 2022

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Hello, I have a subscription to Acrobat Pro.  Unfortunately, I cannot find the Prepare Form button to turn my document into a fillable PDF.  This is what I see when I click on 'More Tools':  

 

Soleil26661669akt8_0-1666110153477.pngexpand image

 

Any help would be appreciated.

 

TOPICS
Create PDFs , Edit and convert PDFs , General troubleshooting , How to , PDF forms

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1 ACCEPTED SOLUTION
Community Beginner ,
Oct 19, 2022 Oct 19, 2022

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I simply had to delete and reinstall and it worked!

View solution in original post

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Community Expert ,
Oct 18, 2022 Oct 18, 2022

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That looks like adobe reader. Can you take a screenshot of top left where it says name of software?

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Community Beginner ,
Oct 18, 2022 Oct 18, 2022

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Thanks for answering!  It does say Adobe Reader in the top left.  And yet my card statement says Adobe Pro when I pay for the subscription? 

Soleil26661669akt8_0-1666113247280.pngexpand image

 

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Community Expert ,
Oct 18, 2022 Oct 18, 2022

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Did you download and install Acrobat pro?

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Community Beginner ,
Oct 18, 2022 Oct 18, 2022

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It's with work... I will call our technician and find out.  Thanks!

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Community Expert ,
Oct 18, 2022 Oct 18, 2022

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There's nothing else to download, it's the same app.

You need to be logged on to the account with a (valid) subscription, though.

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Enthusiast ,
Oct 18, 2022 Oct 18, 2022

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@try67Acrobat Reader and Acrobat Pro are not same app, i have both installed separately on my PC.

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Community Expert ,
Oct 18, 2022 Oct 18, 2022

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May be that you use a old version.

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Community Expert ,
Oct 19, 2022 Oct 19, 2022

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Maybe you're using an older version, but the current one has been merged. It's no longer possible to have both Acrobat DC and Reader DC installed in parallel.

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Enthusiast ,
Oct 19, 2022 Oct 19, 2022

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Both my apps are up-to-date.

I use reader sometimes for work, but should I uninstall it now ?

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Community Beginner ,
Oct 19, 2022 Oct 19, 2022

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I simply had to delete and reinstall and it worked!

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