Preview Handler Error

[star_man]

After subscribing to and switching to Acrobat Pro from my older Acrobat X, I am getting a "PDF Preview Handler" error in both Outlook and Windows Explorer Preview Pane.  I reinstalled the latest version of Acrobat Reader DC, but that didn't correct the problem.  I've searched  through all of the online info on this error and nothing has worked.  I am stumpped!

When I checked the attachment handling in Outlook, I did notice that I had two "PDF Preview Handler" options in the File Previewing Options dialog box.  I tried unchecking one, then the other, but it made no difference - I still get the error.

[Subrato Namata]

Hi, Apologies to hear, to be able to investigate the issue, please share Acrobat and Outlook version. With new interface of Outlook 365, it seems, they use built-in attachment previewer.

Regards,

Subrato

[star_man]

Subrato...

Thanks for responding.

My Acrobat version is 2024.003.20112 | 64-bit

My Outlook is part of my Office 365 account and is Version 2409 Build 16.0.18025.20030 | 32-bit

I am using Windows 10 Pro Version 10.0.19045 Build 19045 (the Preview Handler in Windows Explorer shows the same error as Outlook).

Any ideas?