Print issue with OKI Printers / Drivers

Report · Jun 27, 2022

Hello Community,

We are having an issue with the latest update of Adobe Acrobat.

The latest version is unable to Print to all Printers of the Manufacturer "OKI", or using the OKI Universal Print Driver latest version 1.8.0 on a Print Server. Clients recieve the issue " The document could not be Printed" and all whats printed is blank pages. This issue only affects the latest version of adobe and OKI Printers. All other applications and printers work fine.

Can we have a support rep have a look at this issue as this is affecting a lot of our clients.

Report · Jun 27, 2022

Hi there

Hope you are doing well and sorry for the trouble.

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20142 installed. Go to Help > Check for updates and reboot the computer once.

Also, please go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and see if that works for you.

Regards

Amal

Report · Jun 28, 2022

Hello Amal,

thank you for the quick response.
We are running the latest releease:

I havel alread tried all of the options from the Help Page, to no avail.
The issue is still there, all Print Drivers are current and up-to-date.
The interesting part is that this issue only affects Adobe. Any other tools like Edge, Word, Excel, & co has no issues printing.

Report · Jun 28, 2022

Hi there

We are sorry to hear that.

Please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html (Win Only) and share them via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

Regards

Amal

Report · Jun 29, 2022

AdobeLogs_20220629_121358_454-win-GS.zxp

Report · Jun 29, 2022

I have shared the log files with you as requested, in a Private Message is the link.

Report · Jun 29, 2022

Hi there

Thank you for sharing the logs, Also, please share the version of the OS you are using ?

Regards

Amal

Report · Jun 30, 2022

Windows 10 Pro 21H2 Build 19044.1766

Report · Jun 30, 2022

Hi there

Thank you for sharing the details. We have reported the issue to our engineering team. will share the update as soon as we get any news from them.

Regards

Amal

Report · Jul 06, 2022

Hello Amal,

any update on the case?

Report · Jul 07, 2022

Hi there

The issue is reported to the engineering team for reviewing, we haven't heard anything yet, we will share the update as soon as we get any information from them.

Thanks for your time and patience.

Regards

amal

Report · Jul 25, 2022

Hello Amal,

it has now been 4 weeks with no problem resolution.
Can you please have this issue escalated.

Report · Nov 01, 2022

Having the same issue on my c931; just loaded the newest version of Adobe on my Windows 10 machine. Considering the hefty price tag of my adobe membership, it is very frustrating to not be able to print: my business is DEAD in the water if I cannot print. Please tell me there has been some progress since your last update of this thread several months ago. Thanks

Report · Nov 02, 2022

Basically, everything else on Adobe works except the print fx to the c931. Microsoft Edge prints just fine: I do my stuff in Adobe and go to Edge for the printing piece: a work-around, if kinda lame to have to do, but it works.

Report · Nov 04, 2022

We are still having the same issues, its pretty obvius by now that Adobe is unwilling to assist or fix this issue.
I have provided numerous logs, traces and support requests, all to no avail.
It is literally only Adobe Acrobat that is having this issue in Combination with that Printer Manufactutrer.
Edge, PDF24 & co all work without any issues.

Report · Mar 07, 2023

Hi,

I am having the same problem. Latest Win11 (with all updates), latest Acrobat, latest OKI PRO1050 drivers and firmware. When I am working on acrobat 9.5 there is no such problem.

Report · Jun 28, 2022

We're running Acrobat 2022 and print daily to our beloved (and aging) OKI C931 without problems. Running on Windows 10 and 11 workstations.

Which OKI driver are you using, PCL or PostScript? That might make a difference. We print exclusively with OKI's PostScript driver for the C931.

And are you running your projects through a Fiery server? If so, check for updates.

See OKI drivers at https://www.oki.com/us/printing/support/drivers-and-utilities/

Report · Jun 29, 2022

Hi we are leveraging a Microsoft Windows Print Server, a Server 2022 VM running Print Services.
As we manage a whole fleet of OKI Printers, we deployed the OKI Universal Print Driver that is compatible with many models instead of managing lots of printer specific models. They are also Signed and Packaged which makes deployment a breeze.

Report · Jul 08, 2022

We are having the same issue here at work. Hopefully Adobe can get the print functions fixed and we can get back up and running again!

Report · Jul 08, 2022

FYI the Tools function does not offer any options, nor does it open on our desktop program. All other drop down lists work fine. Tools does not.

Report · Jul 25, 2022

Sorry, no idea what you mean by "Tools function" or Tools drop down list. Screen shot?

Report · Mar 13, 2023

Hi,

I am having the same problem. Latest Win11 (with all updates), latest Acrobat, latest OKI PRO1050 drivers and firmware. When I am working on acrobat 9.5 there is no such problem.

Report · Dec 15, 2023

Hi there

We have bought an OKI pro9431 and printing from Adobe (InDesign, Illustrator, Photoshop) is very slow.

The same file printed on the RICOH MP C3003 PS on the same network is 20seconds where the OKI takes 3 minutes.

We have downloaded the latest drivers. We are on Apple Macs with Ventura OS 13.4.1.

The OKI customer help line tells us this has to do with Adobe and will not help further.

Does someone know what to do ?

Report · Dec 15, 2023

Rather than print directly from InDesign, trying exporting to a PDF/X print/press PDF and then printing from Acrobat.

This will reduce the amount of data processed by the printer.

Report · Dec 15, 2023

Thank you Bevi, we'll try with a pdf. It might not be enough to get our workflow up to speed (most of our proof reading is on paper), but it'll be an improvement.