Skip to main content
T
talayawhite
Inspiring
September 23, 2018
Question

Print Jobs Disappearing

  • September 23, 2018
  • 1 reply
  • 3101 views

Nothing will print from Acrobat. (PDF, JPG, etc.)

First it gave the "Can't Open /private/var/spool/cups/tmp/..." error.

So I followed the suggestions in the linked thread, and now my jobs are simply disappearing from the queue.

I found some other topics, but they all seem to be from 2012 and about windows. If they made suggestions I could try, I did so.

Mac OSX 10.13.2

Acrobat DC - whatever the latest is.

Everything is up to date. I've restarted, unplugged everything, replugged everything, changed all the settings, tried alternate versions of printer drivers...

I can print from Preview and every other application I've tried. This is seriously annoying. Please help.

-Talaya

This topic has been closed for replies.

1 reply

Lukas Engqvist
Community Expert
Lukas EngqvistCommunity Expert
Community Expert
September 26, 2018

You are able to print from other applications?
Your video is very fast, and all seems normal. Is this an indesign document? Can you print it from indesign? I know sometimes if complex art (groups containing a variety of objects) is copy pasted
from illustrator to indesign they become a limbo pdf (they become PDF objects not editable in indesign and not visible as link, not even embeded link) These kind of objects can sometimes cause a print error that flushes the queue.

Try to print another PDF, one that has printed on your computer before, this to eliminate the possibility that the error is file specific.  If that doesn't work what has changed?

Did you upgrade anything in your operating system, if so check that you have the latest printer drivers.

Try deleting your printer and creating a new one (seems your account is not able to read and write where it needs to) Go to System Preferences Printers & Scanners. Delete (or deactivate the printer), add a new Printer and create a new print queue for the printer.

Some other tests:

Workaround: Try to "Print as image" in Advanced settings.

Workaround 2: If you could print from InDesign place the PDF in InDesign and print from there.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices