Print to PDF Error: Invalidfont

[stephenw83610556]

Hi.

We have recently adopted the font 'Lora-Regular' for use on all company documents. When printing documents via 'Adobe PDF' we receive the following error message. This occurs with mainstream software such as Word as well as other programmes.

%%[ ProductName: Distiller ]%%
Lora-Regular not found, using Courier.
%%[ Warning: unable to embed font /Courier.Out of memory. ]%%
%%[ Warning: Courier cannot be embedded because of font file error. ]%%
%%[ Error: invalidfont; OffendingCommand: xshow ]%%

Stack:
[61 73 86 36 88 71 74 42 76 0]
(
 
)

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

The other software providers have advised that it is an incompatibility with the PDF printer and not their software. The 'Lora' font can be accessed on Acrobat and when using Microsoft Print to PDF no such error occurs. However our preference is to use the Adobe printer as we often find document issues with the Microsoft Print to PDF. Save as PDF is not a function on some of the software we use, so the error on the printer needs fixing.

Thanks in advance for any assistance.

Matt

[Serene_nature15C3]

Hi @stephenw83610556 

Hope you are doing well and sorry to hear that.

You can receive a PostScript error when sending a file to a PostScript interpreter (for example, a printer, Acrobat Distiller). A PostScript error occurs when the PostScript interpreter can't read the file's PostScript code. An error can also occur if the file's PostScript code exceeds one or more of the limits in the PostScript page description language. If your PostScript interpreter appears to process data but then stops, a PostScript error could have occurred.

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If its a file specific issue, please share the PDF file in question so that we can check it at our end.

If the PDF file is protected/secured, please try to undo the protection and then try to do print to PDF and check if that helps.

Also, make sure you have the recent version 22.3.20310 installed. Go to Help > Check for updates and reboot the computer once.

Please go through the help page https://helpx.adobe.com/x-productkb/global/troubleshoot-postscript-errors.html and see if that works.

Regards

Amal

[stephenw83610556]

Hi Amal,

Thanks for your response, however this is not the fault we are experiencing.

If we produce a document with a standard font e.g. Ariel. and I print via 'Adobe PDF', my document creates a PDF file with no errors. 

When using our new font 'Lora', I repeat the process but receive a notepad error message as provided in my previous message.

Please kindly advise.

Thanks,

Matt

[Serene_nature15C3]

Hi @stephenw83610556 

Would you mind sharing a small video recording of the steps you are doing to print the PDF using the font 'Lora Regular', for a better understanding?

Also, please go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-acrobat-pdfmaker-problems-office.html and see if that works for you.

Regards

Amal

[hpmachining · Accepted solution]

Hi Matt,

I had the same issue as you. I am using Word. Here is what I did to solve it. Go to Print and select the Adobe PDF as printer. Then select Printer Properties. On the Adobe PDF Settings tab, uncheck the "Rely on system fonts only; do not use document fonts" box.

[Laurita_a_g]

Note that this fix will cross all systems. Thank you! I knew there was some place to adjust and just could not remember!

[Kelly35042373cu90]

Thank you!  I kept looking in the wrong places for this setting.  You've solved my problem!

[KelC0515]

Is there any way of changing this permantely? I have to do this on each one I attempt to save and it's getting old. 

%%[ ProductName: Distiller ]%%
Aptos not found, using Courier.
%%[ Error: invalidfont; OffendingCommand: xshow ]%%

Stack:
[127 101 156 103 48 96 59 96 104 0]
(
 )

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

[Serene_nature15C3 · Accepted solution]

Hi there

Thanks for reaching out.

Please check out the registry fix shared in the help page https://helpx.adobe.com/acrobat/kb/error--when-you-create-a-postscript-file-you-must-rely-on-system.... and see if that works.

~Amal

[KelC0515]

Thanks, the regedit fixed it from having to update the properties each time I saved an email as PDF. I save A LOT of emails. 🙂

[Serene_nature15C3]

Hi there

We are glad to hear that. Feel free to contact us for any assistance required in the future.

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

~Amal

[Nickman1313]

I am getting the following error trying to run reg edit??

[KelC0515]

 So, the bottom line with this error is that you have to apply the registry fix again whenever I get the error.  It doesn't seem to stay. But once applied, it works for a time. I was able to go a few weeks before it popped up again. 

[Robert37832952lghe]

You don't have to do any registry edits for a more permanent fix.   Just open "printers and scanners"  and make the original change at that level vs. the printer properties each time you print.  

[Dana37386890dpan]

Thank you for solving that printing problem.

[Aldebrand]

Apparently mine had the opposite problem. That box was already checked, but unchecking it allowed it to print., and print correctly as well. It was a font I had recently installed, which may have been a part of the problem. I was trying to find a monospaced font that didn't look quite as monospaced as Consolas (for college assignments, I think it's bull that you can't use a mono font in APA considering how accessible they are). 

Anyways, thanks! Saved me from pulling my hair out. 

[Andy32671636ow3h]

This worked for me!! Thanks.