Printer Error

[Cerena16B8]

I am having a print error when printing to Adobe DC - this happened in the middle of the day out of nowhere. I have seen old threads that say to go to properties>port>clear COM1, check Documents.pdf - however on my computer, it s already like that. I'm at a loss...and apparently our IT person is too.

[MeenakshiNegi]

Hi Cerena16B8,

Thank you for reaching out.

Please let us know what happens when you try to print. Share the screenshot of the error message you get.

Do you experience this behavior when converting from a particular format file? 

Share more details about the workflow. It would be helpful if you could share the screen recording of the workflow.

Share Acrobat and OS version in use.

Thanks,

Meenakshi