Printing from Outlook 365 to Adobe PDF

[KevinRVan]

I am not able to print an Outlook 365 email as a Adobe PDF.

All that generates is a .Log file

%%[ ProductName: Distiller ]%%
OpenSans-Regular not found, using Courier.
OpenSans-Bold not found, using Courier.
%%[ Error: invalidfont; OffendingCommand: xshow ]%%

Stack:
[56 185 123 121 82 70 111 123 71 52 123 121 70 51 95 112 95 0]
( )

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

[Abambo]

How do you print to Acrobat?

What is your version?

[KevinRVan]

I am currently using Acrobat DC (21.001.20155)

After installing Acrobat DC in my printer dropdown boxes (across all platforms) I have a selection for (Adobe PDF).

It has worked flawlessly for years, I would say that in the last couple of months it stopped working and just give me the failure log.

[thellclaw]

I am having the same issue as Kevin. Slightly different software (Outlook 2019 and Acrobat Pro 10) and font in the error message (Lato-Regular-?) but same result.  I tried restarting everything and looking for updates but no success.  Does anyone know how to fix this?

[KevinRVan · Accepted solution]

Well all,

I solved the issue...

When you select Print, choose Adobe PDF, then select Properties, under the Adobe PDF Settings DESELECT "Rely on system fonts only, do not use documents fonts".

Click OK

[James Wingate]

This solution works -- I was having the exact same problem with Montserrat-Regular font using Windows 10, Office 365, and Adobe Acrobat Pro DC. Thanks, KevinRVan!

[Eric29468550zh5u]

I successfully used this response to address my question.  However, it seems I need to do this every time I print, because the setting will not stick.  How do I make this change globally so that I don't need to keep changing the setting every time I print.

[KevinRVan]

Eric29468550zh5u,

I cannot answer how to set/change this globally; however I have now switched to "new Outlook" and after about the 4 time that I used the work around to print, it has always selected that option and I have not had to change setting myself.

[Eric29468550zh5u]

A colleague showed me how to address my question of how to make this change stick globally.

1. In the start menu type “printers & scanners”
2. Click on “Adobe pdf” > manage
3. Click printer properties
4. Unclick “rely on system fonts only”

[dHend09]

I found these steps worked for me:

1. In the Start menu type “printers & scanners” to open printer listing
2. Click on Adobe PDF > Manage
3. Click Printer Preferences
4. Uncheck [_] “Rely on system fonts only…”
5. Click [OK] and close settings

[Martin Less]

dHend09 for president! Works marvellously

[kimd38923319]

Thank you so much. This worked perfectly!

[Juan34987757ygxl]

Hi dHend!
Any chance you've experienced this setting resetting itself after some time?
We have a user that constantly has this happen every couple of weeks and we're not sure what changes it.

Thanks!
J

[Bigwil806]

Follow the steps from dHend09 to make it global. It worked for me.

[Rob28246913q4tb]

Terrific! Worked like a charm. Thank you!!!!

[DC33540]

Different font, same result...  We use Noto Sans and it tries replacing with Courier with the same error and log file.  I almost think it started with Windows 11?

[KevinRVan]

Well all,

I solved the issue...

When you select Print, choose Adobe PDF, then select Properties, under the Adobe PDF Settings DESELECT "Rely on system fonts only, do not use documents fonts".

Click OK

[ChuckHardyinTN]

Just came upon this issue myself (Outlook 365 and Adobe Pro 2020) and used your solution.  Thanks so much!!!

[Stephen5C24]

I just wanted to confirm that KevinRVan's very helpful reply also worked for me. Thank you so much. It was frustrating trying to figure out the root of the problem, so I'm grateful!

[Juan34987757ygxl]

Hi Kevin!
No idea if you're still on the forums but any chance you've experienced this setting resetting itself after some time?
We have a user that constantly has this happen every couple of weeks and we're not sure what changes it.

Thanks!
J