Printing from Outlook 365 to Adobe PDF

Forum|Forum|4 years ago
June 4, 2021
3 replies
44209 views

I am not able to print an Outlook 365 email as a Adobe PDF.

All that generates is a .Log file

%%[ ProductName: Distiller ]%%
OpenSans-Regular not found, using Courier.
OpenSans-Bold not found, using Courier.
%%[ Error: invalidfont; OffendingCommand: xshow ]%%

Stack:
[56 185 123 121 82 70 111 123 71 52 123 121 70 51 95 112 95 0]
( )

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

Create PDFs

Correct answer KevinRVan

Well all,

I solved the issue...

When you select Print, choose Adobe PDF, then select Properties, under the Adobe PDF Settings DESELECT "Rely on system fonts only, do not use documents fonts".

Click OK

D

DC33540

Participant

Different font, same result... We use Noto Sans and it tries replacing with Courier with the same error and log file. I almost think it started with Windows 11?

K

KevinRVanAuthor

Inspiring

Well all,

I solved the issue...

When you select Print, choose Adobe PDF, then select Properties, under the Adobe PDF Settings DESELECT "Rely on system fonts only, do not use documents fonts".

Click OK

C

ChuckHardyinTN

Participant

Just came upon this issue myself (Outlook 365 and Adobe Pro 2020) and used your solution. Thanks so much!!!

T

thellclaw

Participant

I am having the same issue as Kevin. Slightly different software (Outlook 2019 and Acrobat Pro 10) and font in the error message (Lato-Regular-?) but same result. I tried restarting everything and looking for updates but no success. Does anyone know how to fix this?

K

KevinRVanAuthorCorrect answer

Inspiring

Well all,

I solved the issue...

When you select Print, choose Adobe PDF, then select Properties, under the Adobe PDF Settings DESELECT "Rely on system fonts only, do not use documents fonts".

Click OK

J

Juan34987757ygxl

Participating Frequently

I found these steps worked for me:

In the Start menu type “printers & scanners” to open printer listing
Click on Adobe PDF > Manage
Click Printer Preferences
Uncheck [_] “Rely on system fonts only…”
Click [OK] and close settings

Hi dHend!
Any chance you've experienced this setting resetting itself after some time?
We have a user that constantly has this happen every couple of weeks and we're not sure what changes it.

Thanks!
J