Printing from Outlook 365 to Adobe PDF

[KevinRVan]

I am not able to print an Outlook 365 email as a Adobe PDF.

All that generates is a .Log file

%%[ ProductName: Distiller ]%%
OpenSans-Regular not found, using Courier.
OpenSans-Bold not found, using Courier.
%%[ Error: invalidfont; OffendingCommand: xshow ]%%

Stack:
[56 185 123 121 82 70 111 123 71 52 123 121 70 51 95 112 95 0]
( )

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

[Abambo]

How do you print to Acrobat?

What is your version?

[KevinRVan]

I am currently using Acrobat DC (21.001.20155)

After installing Acrobat DC in my printer dropdown boxes (across all platforms) I have a selection for (Adobe PDF).

It has worked flawlessly for years, I would say that in the last couple of months it stopped working and just give me the failure log.

[thellclaw]

I am having the same issue as Kevin. Slightly different software (Outlook 2019 and Acrobat Pro 10) and font in the error message (Lato-Regular-?) but same result.  I tried restarting everything and looking for updates but no success.  Does anyone know how to fix this?

[KevinRVan · Accepted solution]

Well all,

I solved the issue...

When you select Print, choose Adobe PDF, then select Properties, under the Adobe PDF Settings DESELECT "Rely on system fonts only, do not use documents fonts".

Click OK

[James Wingate]

This solution works -- I was having the exact same problem with Montserrat-Regular font using Windows 10, Office 365, and Adobe Acrobat Pro DC. Thanks, KevinRVan!

[DC33540]

Different font, same result...  We use Noto Sans and it tries replacing with Courier with the same error and log file.  I almost think it started with Windows 11?

[KevinRVan]

Well all,

I solved the issue...

When you select Print, choose Adobe PDF, then select Properties, under the Adobe PDF Settings DESELECT "Rely on system fonts only, do not use documents fonts".

Click OK

[ChuckHardyinTN]

Just came upon this issue myself (Outlook 365 and Adobe Pro 2020) and used your solution.  Thanks so much!!!