Printing to PDF Prints Blank Pages - How do I fix this?

[skykleinpeter]

I have to "Print to PDF" from my printer dialog box for our vendor, but images do not convert and/or pages are blank.  It seems like it happens only with large files.  How do I fix this?  I'm trying to convert a 10 page newsletter to a PDF.  I usually fix it by shutting down my files, reopening them and trying again.  This time, it's not working.  There are no updates available.

[jane-e]

Print to PDF is an obsolete workflow. If your printer insists on that method, you need to find a new printer.

What is your source document? InDesign? Fraemaker? Microsoft Word? What version?

What version of Acrobat do you have installed?

[skykleinpeter]

Yeah, working on a new vendor.  They want me to Print to Pdf since they configured the PDF presets in my Acrobat program. 

It's Publisher, which I know is half the problem.  Also did it in Powerpoint too. 

Acrobat version: 15.60

[jane-e]

When you open the PDF and look in File > Properties, what does it say for the program that created the PDF?

[skykleinpeter]

Is this it?

[jane-e]

Yes, it used the Acrobat Distiller, but the Distiller is old technology that has been out of date for 15 or so years. Try the Export to see what happens.

If the only issue is blank pages, they can be deleted in Organize Pages (Acrobat DC) or Pages panel (DC and earlier).

[jane-e]

Hi skykleinpeter,

I don’t use Microsoft Publisher, as I use Adobe InDesign.

According to Microsoft’s website, choose:
File > Export > Create PDF/XPS Document > Create PDF/XPS

Here’s the link:

Save As or convert a publication to .pdf or .xps using Publisher - Publisher

Try it just to see if everything works and let us know.

Adobe does not own PDF. They gave away the technology many years ago and PDF is owned by an ISO. That means that you can have a Microsoft PDF and an Apple PDF and many others. If you are creating a Microsoft PDF and it goes wrong, then you have to ask Microsoft why. That’s why we need the info from Properties.

Jane

[skykleinpeter]

Aha!  That makes sense.  I'll try them.  I've purchased the Creative Suite for one year, just haven't felt comfortable enough to make the switch since the publication is published weekly.  I tried the export and it said Publisher Can Not Save the File.  Bummer!  Was hoping that would have done it.  Thanks for your time!

[jane-e]

Okay, ask again if you still have questions!

~ Jane