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Passionate_happiness5CED
Passionate_happiness5CED
Participant
September 23, 2024
Answered

Pro Account - Can't sign documents

  • September 23, 2024
  • 1 reply
  • 1146 views

I have a pro account.  I was setting up my new laptop yesterday, downloaded the most recent version of acrobat and signed in to my accont. Today I tried signing some documents, but the "fill and sign" option is completely missing from my tools.  

 

Please help!

This topic has been closed for replies.
Correct answer S_S

Hi @Passionate_happiness5CED,

 

Hope you are doing well. Sorry for your experience with Acrobat!

 

From the description, it sounds like the app was not completely installed with a few feature plugin files missing.

Also, are you using a company owned device? If yes, you might want to check with your company's IT team to see if they have removed the feature from the backend.

 

If not, please try searching for the feature using the search bar on the top right.

If the feature does not show up, please run the Acrobat cleaner tool https://adobe.ly/4dh4nza, reboot the computer once, and install the application using the direct link https://adobe.ly/3Xxyay1 and see if that works for you.


-Souvik

1 reply

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
September 23, 2024

Hi @Passionate_happiness5CED,

 

Hope you are doing well. Sorry for your experience with Acrobat!

 

From the description, it sounds like the app was not completely installed with a few feature plugin files missing.

Also, are you using a company owned device? If yes, you might want to check with your company's IT team to see if they have removed the feature from the backend.

 

If not, please try searching for the feature using the search bar on the top right.

If the feature does not show up, please run the Acrobat cleaner tool https://adobe.ly/4dh4nza, reboot the computer once, and install the application using the direct link https://adobe.ly/3Xxyay1 and see if that works for you.


-Souvik

Passionate_happiness5CED
Passionate_happiness5CEDAuthor
Participant
September 25, 2024

Thank you Souvik, it worked!!

S_S
Community Manager
S_SCommunity Manager
Community Manager
September 29, 2024

Thanks @Passionate_happiness5CED for confirming that it worked!

 

I have marked this as a correct answer for future users to use this as reference.

 

-Souvik

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