Problème impression PDF Acrobat Pro

Question

Bonjour à tousSur l'un de mes PC clients, j'ai des souci d'impression.Le PC est équipé de la dernière version d'Acrobat Pro DC.Lorsque j'ouvre un PDF avec ce logiciel j'ai une erreur au moment de l'impression"une erreur est survenue lors de l'impression"J'ai déjà essayé de désactiver ou activer le mode protégé mais rien n'y faitAvez vous une idée ?Je vous remercie

Amal. · Accepted Answer

Bien sûr, il s'agit d'une Imprimante tout-en-un HP OfficeJet Pro 8718.

Elle est installée avec le pilote suivant :

40.15.1230

68.9 MB

23 nov. 2021

Hi there

Please try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check

Regards

Amal

Amal. · Answer

Hi Emmanuel

Hope you are doing well and sorry to hear that.

Is this a behavior with a particular PDF file or with all the PDFs that you try to print? Please try to print a different PDF file and check. If the file is stored on a shared network/drive, please downod it to your computer locally and then try to print and check.

Also make sure you have the recent version 21.11.20039 installed. Go to Help > Check for updates and reboot the computer once.

Also please check for any missing/pending updates for printer driver and firmware and try updating it and check. You may also try to remove the printer driver and reboot the computer once and then try to reinstall the driver from the manufacturer web site and check.

Please go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

Regards

Amal

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