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sarahf54395022
sarahf54395022
Participant
May 14, 2025
Question

Problem combining files

  • May 14, 2025
  • 2 replies
  • 678 views

Suddenly I can no longer combine several PDF files into one. When I click on 'Combine Files' under 'Tools', I get the following error message: 'Something went wrong. We're sorry for the inconvenience. Please try again later'. 

 

It's been happening for the last week and is very frustrating as I use this paid-for feature a lot. Any ideas please how to fix it?

 

Many thanks

 

2 replies

S_S
Community Manager
S_SCommunity Manager
Community Manager
May 14, 2025

Hi @sarahf54395022,

 

Hope you are doing well. Sorry for the trouble with combining files on Acrobat.

 

We were experiencing server outages at the time you posted this query. 

Would you mind trying the same workflow soon and letting us know if it works for you? You can also check the servers from here: https://adobe.ly/4kEAZHB.

 

If it doesn't, please help us with some information for further investigation:

1. The app version of Acrobat you are using (go to Menu > Help > About Acrobat);

2. A screen recording of the event for better understanding;

3. logs from your machine: https://adobe.ly/4l1gBRA. Please make sure Procmon is selected. Using this tool, you can upload logs and share your Unique log ID with us. 

 

Look forward to hearing from you.


Regards,
Souvik.

P
Adobe Employee
PravalJain
Adobe Employee
May 15, 2025

Hi @sarahf54395022 - 

 

We are working on this issue - This is only an issue when accessing Combine from Reader desktop and not when directly accessing Acrobat web. While we are working on a fix, please continue to directly access Combine files tools in Acrobat web using the link - https://acrobat.adobe.com/link/acrobat/combine-pdf - as a workaround. 

 

Thanks,

Praval

sarahf54395022
sarahf54395022Author
Participant
May 15, 2025
Hi Praval,
Thank you for your response - that link works for me.
Best regards
Sarah
kglad
Community Expert
kgladCommunity Expert
Community Expert
May 14, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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