Participant

Answered

Problem installing Acrobat DC

I am unable to install Acrobat DC, I keep getting this error message.

"Unable to install the product. Click Retry to download and install it again. (Error Code. 136)"

I have already retried the installation per error instruction 13 times.

I need help with this.

This topic has been closed for replies.

Correct answer Dave Creamer of IDEAS

>>versions 21H2

Yes--no problem.

If you have the Creative Cloud, download the CC app and try installing Acrobat from that.

If you still have a problem, download and run the Adobe CC Cleaner and remove any traces of old versions.

Community Expert

Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

Windows 11, Windows 10 versions 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported);
macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina)

NOTE: On Apple M1 Chip computer, you may need Rosetta 2 to install.

Nancy O'Shea— Product User & Community Expert

Participant

Hello Nancy,

Does Creative cloud work with Windows 10 versions 21H2.

That is the window version my PC is running on.

Correct answer

Community Expert

>>versions 21H2

Yes--no problem.

If you have the Creative Cloud, download the CC app and try installing Acrobat from that.

If you still have a problem, download and run the Adobe CC Cleaner and remove any traces of old versions.

David Creamer: Community Expert (ACI and ACE 1995-2023)

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