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Problem printing correct size labels on thermal printer

New Here ,
Jan 05, 2023 Jan 05, 2023

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I have an issue with printing shipping labels on the thermal DYMO 4XL  printer. The PDF file provided could be printed out on a laser HP printer, it also could be printed on DYMO 4XL printer but in incorrect paper size, however, when changing the printing label to the correct 4 x 6 size, the printer prints out black pages and then the sign comes up: "The document could be printed", and after I click OK, on another sign comes up "An error occurred while printing the document"  Please see attached screenshots. 

I was able to print out the shipping labels in the correct 4x6 size before without any issues, but something has changed. 

Does anyone know how to fix the issue? 

General troubleshooting , PDF forms , Print and prepress






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