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Problem to print Checkboxes in Acrobat and Adobe reader

Community Beginner ,
Feb 08, 2019 Feb 08, 2019

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Hi,

I have an issue with one of my pdf files.

I view it perfectly in Adobe Acrobat and Adobe reader but when I want to print the file every checkboxes are empty.

I just don't know why it happens.

Could you please tell me if I have to modify anything in the file or in my print config to see the box correctly ?

My computer : PC Windows 10 with Adobe reader DC 17.9.20044.222436 and Adobe Acrobat Pro (last version)

Printers : tested on a Lexmark MS623 and with PDFCreator

The file tested : https://lsddownload.logista.com/Download/GetDirect?accountId=sharebox&documentId=f42f4853-6f69-4eb6-...

Apparently, my provider who is working with mac doens't have any problem with the same file.

Thanks in advance.

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Print and prepress, Windows

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correct answers 1 Correct answer

Adobe Community Professional , Feb 20, 2019 Feb 20, 2019
In Adobe Acrobat DC: Use Tools > Prepare Form Double mouse click on the checkbox Change the name

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Adobe Community Professional ,
Feb 08, 2019 Feb 08, 2019

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Hi Caroline,

I'm having little time to check upon your problem, but I can confirm your findings. The checkboxes are not printed. But I have also strange behaviour of the checkboxes. Which let's me think that the form is not quite state of the art.

As you mention your provider: what program does he use?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Feb 08, 2019 Feb 08, 2019

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Well, they use Acrobat pro but I don't know which version exactly. Hopefully the last one.

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Adobe Community Professional ,
Feb 08, 2019 Feb 08, 2019

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CarolineMar  wrote

Well, they use Acrobat pro but I don't know which version exactly. Hopefully the last one.

You're sure about Acrobat Pro?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Feb 20, 2019 Feb 20, 2019

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Hi,

Sorry for the delay,

They use Adobe Acrobat Pro DC (Version 2019.010.20069)

If you have any idea, I take it!

Regards

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Adobe Community Professional ,
Feb 08, 2019 Feb 08, 2019

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In Adobe Acrobat change the names of the checkboxes.

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Community Beginner ,
Feb 20, 2019 Feb 20, 2019

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In Adobe Acrobat change the names of the checkboxes.

> How do I do that ?

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Adobe Community Professional ,
Feb 20, 2019 Feb 20, 2019

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In Adobe Acrobat DC:

  • Use Tools > Prepare Form
  • Double mouse click on the checkbox
  • Change the name

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Community Beginner ,
Feb 20, 2019 Feb 20, 2019

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Thanks a lot.

Apparently, Acrobat and reader on PC don't know how to print checkboxes when names have spaces.

We put names wthout and it works fine.

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New Here ,
Jul 09, 2021 Jul 09, 2021

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Hello !

I encountered the same problem, and I fixed it by renaming the checkboxes, as you advised. But it has nothing to do with spaces or special characters in their names. I created new checkboxes with that kind of characters, and it worked fine. So, what can be the problem ? Isn't there some setting to configure properly ?

Thank you !

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New Here ,
Jun 10, 2021 Jun 10, 2021

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Open PDF in Acrobat DC using "Prepare Form" tool. Right-click on the checkbox, select "properties" and under the "general" tab and click on the "Form Field" drop-down box in the "Common Properties" box near the bottom. Change the selection in the From Field drop-down box to "Visible".

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