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carrollwood
Participant
July 29, 2016
Question

Problem updating Acrobat 9 Pro from 9.0 to 9.5.5

  • July 29, 2016
  • 12 replies
  • 36732 views

After much effort through Chat support, I received an update file enabling Acrobat 9 Pro to update from 9.0 to 9.5.5. However when I open the .dmg file, the Acrobat application is greyed out so I am not able to complete the install. Any help would be appreciated.

This topic has been closed for replies.

12 replies

T
Test Screen Name
Legend
February 12, 2018

It doesn’t work at all. This has been discussed at length, together with what you need to do. Don’t expect Acrobat 9, even once updated, to work fully in Windows 10.

erich57540645
erich57540645
Participant
April 21, 2017

I was able to get this working after a bit of work. I'm on Windows 10 Pro and using acrobat 9 Pro.

as stated above, you need to install each update in order. To go from 9.0 > 9.5 do:

9.1.0 > 9.1.2 > 9.2.0 > 9.3.0 > 9.3.2 > 9.3.3 > 9.4.0 > 9.4.2 > 9.4.5 > 9.4.6 > 9.5.0 > 9.5.1 > 9.5.2 > 9.5.3 > 9.5.5

Download each of the updates from ftp://ftp.adobe.com/pub/adobe/acrobat/win/9.x/ and save them in a central file location

After installing manually from 9.0 > 9.2 the check for updates within the program started working but it took almost 2 days to complete. To streamline the process run this script at a .bat file:

*NOTE* Make sure to comment (::) out the lines up to the version that you have installed

*NOTE* the /qr in the last line will allow the prompt to restart to appear. If you just want to restart automaticaly use /passive

*NOTE* you may need to install AcroProStdUpd910_T1_T2_incr.msp manually before the rest of the script works

*NOTE* run this at night as it takes several hours to complete and requires a reboot at the end

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcroProStdUpd910_T1_T2_incr.msp" /passive /norestart

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcrobatUpd912_all_incr.msp" /passive /norestart

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcrobatUpd913_all_incr.msp" /passive /norestart

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcrobatUpd920_all_incr.msp" /passive /norestart

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcrobatUpd930_all_incr.msp" /passive /norestart

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcrobatUpd932_all_incr.msp" /passive /norestart

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcrobatUpd932_all_incr.msp" /passive /norestart

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcrobatUpd933_all_incr.msp" /passive /norestart

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcrobatUpd940_all_incr.msp" /passive /norestart

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcrobatUpd942_all_incr.msp" /passive /norestart

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcrobatUpd945_all_incr.msp" /passive /norestart

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcrobatUpd946_all_incr.msp" /passive /norestart

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcrobatUpd950_all_incr.msp" /passive /norestart

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcrobatUpd951_all_incr.msp" /passive /norestart

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcrobatUpd952_all_incr.msp" /passive /norestart

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcrobatUpd953_all_incr.msp" /passive /norestart

msiexec.exe /p "PATH_TO_FILE_LOCATION\AcrobatUpd955_all_incr.msp" /qr

    capalmike
    capalmike
    Participant
    May 23, 2017

    I know this has been a serious issue for many frustrated users.

    Try this which i have posted in another thread. #9533085

    I reinstalled my acrobat 9.0 today on Windows 10/64bit and by changing the date - it went through with no issue.

    Quote

    I cannot understand within this Adobe Forum, Adobe is not willing to help or to give some proper answers. It is an easy fix enough but Adobe is not interested at all because the new model is so sell you the subscription services.

    One of the easy fix, if you want to try (at least for those who have to reinstall acrobat 9 pro -

    If you try to run the update, (before the date change in the next step),  adobe will tell you that there are no updates.

    Try this - change the system date to May 31 2013. (just 1 step and it gets fixed)

    Run the update. Acrobat will now find updates and it will get you to 9.2.0.

    AFter the 9.2 update, upon reboot, it will download all updates to 9.5.5 and upon the next reboot, you will be at 9.5.5.

    I am sure Adobe knows this easy fix for could easily twig their update program so users can update easily.

    Shame on Adobe for such shameless and underhanded practices to encourage new sales.

    Regards,

    Michael

    Unquote

      R
      RegnadKcin
      Participant
      February 24, 2021

      This seems to have worked perfectly. I have a new laptop with Win 10 Pro and just installed Acrobat 9 Standard, v9.0.0. Using your time shift I updated all the way to 9.5.5. Thank you.

       

      Mike

      T
      Test Screen Name
      Legend
      October 26, 2016

      What support? It finished 5 years after release. They did however improve the updating process in version 10, you can now update with a single file.

      A
      anthonyl48229955
      Participant
      April 7, 2017

      The link doesn't work anymore.  What the heck do I do now.  I'm running Windows 10 Pro.

      [Moderator note: edited for language for open public forum]

      try67
      Community Expert
      try67Community Expert
      Community Expert
      April 7, 2017

      Do you mean the FTP site? It works just fine. Oh, and Acrobat 9 is not compatible with Windows 10.

      R
      richp74777138
      Participating Frequently
      October 26, 2016

      Well I finally got my Adobe Acrobat 9 Pro on a new install of Windows 10 to get current and checking for updates.   AS has been pointed out above in this thread, I had to download the updates one at a time and unfortunately for me, my "check for updates" did not start working until I slugged it out downloading them one at a time until after I got version 9.40 installed.    Thanks to all who posted and for those that come after, here is Windows link again (and be sure you pick your correct version ie pro, extended, standard etc. from the sub menus as you start downloading each link)   BTW Adobe, I have told all who I contacted; on the phone, on the live chat, that the support they were providing was not appropriate, Adobe programs are darn expensive and if they give up on supporting their products, why in the heck should we continue to support them, when its time to shop for software again, given any choice......You can do better Adobe....

      ftp://ftp.adobe.com/pub/adobe/acrobat/win/9.x/

      Yea.......

        T
        Test Screen Name
        Legend
        October 10, 2016

        We have to deduce what Adobe meant, but AcroProExUpd910_all_incr is likely to be Acrobat Pro Extended, a different product. While ProStd suggests Pro and Standard. I don't know what the T1T2 means.

        gener7
        Community Expert
        gener7Community Expert
        Community Expert
        October 11, 2016

        This may help. You don't have to install every update. Here's the order:

        I had the dreaded issue of Acrobat 9 Pro asking for my user password every time I open it, I know it was because this was a reinstall of 9.0.0 on a newer version of Mac OS, so I was going to do the whole patching one by one, but here is what worked for me the fastest: 9.0.0 > 9.1.0 > 9.1.1 > 9.1.2 > 9.1.3 > 9.2.0, at this point, the startup password request error was gone, and best of all, the option to “Check for updates…” finally appeared on the Help menu. When you select it, it goes all the way up to 9.5.5 on its own from that point forward, it works at least for now (Dec 2014), the download of course can take a while, but it’s all automatic.

          M
          mc6706
          Participant
          July 31, 2017

          I'm running OS 10.9.5 on an iMac using Adobe Acrobat 9 Pro.  I was on 9.0, having the no Check for Updates & having to put in my password at every startup of Acrobat.  I followed gener7's post exactly, and both issues were fixed.  Thanks for posting, gener7.

          R
          richp74777138
          Participating Frequently
          October 10, 2016

          I got the same result as Martin.  I have Adobe Acrobat Pro 9.  I downloaded the first updated named; AcroProExUpd910_all_incr and got the exact same error pop up Martin described...

          R
          richp74777138
          Participating Frequently
          October 10, 2016

          And my Acrobat Pro is working, I use it but I had to reinstall it due to reinstallation of windows...but Adobe site download is the updated version of the program, as it was when I installed it back in 2010.....

          T
          Test Screen Name
          Legend
          October 10, 2016

          Well, what exact version do you have now, and what is the exact name of the patch file you downloaded?

          M
          martino54099636
          Participating Frequently
          October 10, 2016

          ftp://ftp.adobe.com/pub/adobe/acrobat/win/9.x/9.1/misc/AcroProStdUpd910_T1T2_incr.msp

          M
          martino54099636
          Participating Frequently
          October 10, 2016

          T
          Test Screen Name
          Legend
          October 10, 2016

          Sorry, WINDOWS is here ftp://ftp.adobe.com/pub/adobe/acrobat/win/9.x/  and you will certainly need to do each update in turn. On the plus side you can ignore the demand to reboot until after the last update. Archive the updates, they won't be around forever.

          M
          martino54099636
          Participating Frequently
          October 10, 2016

          Thank you for the link.

          However, I keep getting the following message and I know that the programme is installed.

          Any advice on how to get around this issue

          T
          Test Screen Name
          Legend
          October 10, 2016

          Same links, I think. Try 9.5.5. If it doesn't work, do 9.1.0 and every one in between.

          T
          Test Screen Name
          Legend
          July 29, 2016

          So far as I know, and I may be wrong, the 9.5.5 update is only for people who already have 9.5.4. And so on. Back through about 30 updates. To see if we can work this out, where did you download from?

          C
          carrollwoodAuthor
          Participant
          July 29, 2016

          I received the link in an email from Adobe support after going though their online chat support. I had complained I didn't have a way to update from the 9.0 to 9.5.5 after they were able to reinstall Acrobat into a working application again. I figured that, even though they no longer support it online, they should still have the updates.

          try67
          Community Expert
          try67Community Expert
          Community Expert
          October 10, 2016

          Carrollwood, I have the same problem, can you share the link here?


          Acrobat 9 updates for Mac are available here: ftp://ftp.adobe.com/pub/adobe/acrobat/mac/9.x/

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