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Sophia35135132onxa
Participant
February 1, 2024
Question

Problem weißes Fenster eSignatur

  • February 1, 2024
  • 2 replies
  • 892 views

Guten Tag,

 

wir nutzen einen Terminalserver, dort ist Adobe installiert, per RDP schalten wir uns auf den Server.

 

Folgendes Problem haben wir. Wenn wir eSignatur klicken, kommt ein weißes Fenster, Adobe friert ein. Nur Task Manager hilft

 

Auch wenn wir aus Adobe heraus eine Email schicken wollen, kommt nur ein weißes Fenster. 

 

Adobe wurde schon 3 mal deinstalliert, auch mit Administratoren Rechten.

 

Was kann man noch alles tun?

 

System ist folgendes:

- Intel Core i7 12 Gen

- DDR5 RAM

- Intel HD Grafik im Prozessor

- Windows Server 2022 Standard

 

Lokal alles installiert, alle Treiber und Updates auf dem neuesten Stand

    This topic has been closed for replies.

    2 replies

    A
    Andreas2428358021r0
    Participant
    February 14, 2024

    Hello,

     

    We have the same problem, also on Windows Terminal Server 2022.

     

    The proposed solutions didn't help, unfortunately. Do you have any other solutions?

     

    Best,

    Andreas

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 14, 2024

    Hi there

     

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20533 installed. Go to Help > Check for updates and reboot the computer once.

    Also try to repair the installation from the help menu (Win Only) and see if that works.

     

    Let us know how it goes.

     

    ~Amal

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 19, 2024

    Thanks, our version is the 2023.008.20533.

     

    Yes, we also run the repair installation, that didn't help.


    Hi there

    We are sorry to hear that the issue still persists, Would you mind collecting the Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

    Regards
    Amal

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 1, 2024

    Hi @Sophia35135132onxa

     

    Hope you are doing well and thanks for reaching out.

     

    Is this an issue with Windows Server 2022 or otherwise as well? Please try to use the Acrobat application off the Windows Server 2022  and check if its working fine.

     

    Make sure you have the Acrobat updated to the recent version 23.08.20470. Go to Help > Check for Updates and reboot the computer once.

     

    Also try to turn off the protected mode for testing purposes, go to Preferences (Ctrl+K) > Enhanced Security > Uncheck 'Enable Protected mode at startup' Turn off the Protected mode and Uncheck 'Enhanced Security' > Click OK and reboot the application and check.
    Note: Please turn on the security after testing to avoid any security risk.

     

    Let us know how it goes

     

    ~Amal

     

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