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Problem with handwriting annotations with a Microsoft surface pen in Acrobat Pro DC

Community Beginner ,
Feb 01, 2022 Feb 01, 2022

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Hi

I have been handwriting annotations in PDFs with Acrobat Pro DC for a year and it worked fine, almost as well as on paper. I did not have to select the Comment/Draw mode. I could handwrite with the pen directly with the Hand Tool selected.

About one month ago, it all changed. Since then, I cannot handwrite with the pen directly in the Hand Tool mode. And in the Comment/Draw mode, the handwriting is really bad: every letter is smoothened and deformed, and small letters are often replaced by a dot. I should add that I work on Microsoft Surface Book 2 with a very high resolution touch screen (2160 x 3240). I have tried check for updates and repair installation, but it did not help.  I also bought a second Microsoft surface pen, but it was still the same.

 

Could someone help please?

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General troubleshooting

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Adobe Employee ,
Feb 02, 2022 Feb 02, 2022

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Hi Marc,

As we changed the prefernce for touch mode to always detect instead of autodetect it worked for you.

Thanks for reaching out to adobe support

Regards,

Adobe Support

 

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Community Beginner ,
Feb 02, 2022 Feb 02, 2022

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Hi

It is me again. An Adobe employee (Divya) found a solution over the Chat line. I'll describe it here in case someone else has the same problem:

You need to go to Preferences/General and change Touch Mode from Auto-Detect to Always.

Have a nice day.

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Community Beginner ,
Feb 02, 2022 Feb 02, 2022

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Hi

It is me again. Unfortunately, the above fix did not work for long. One hour later, the same problem is here again!

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New Here ,
Feb 01, 2023 Feb 01, 2023

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Hi,

 

same problem here.

 

If I open a document with Microsoft Surface Laptop Studio and Microsoft Pen 2 with Windows 10 handwriting is deformed and dots become small circles... if I open the same file with a HP PC and Windows 11 all smooth and no deformation.

No use changing the "touch" parameter to always.

 

What's up??

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New Here ,
Feb 02, 2023 Feb 02, 2023

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Hi,

 

same problem here.

 

If I open a document with Microsoft Surface Laptop Studio and Microsoft Pen 2 with Windows 10 handwriting is deformed and dots become small circles... if I open the same file with a HP PC and Windows 11 all smooth and no deformation.

No use changing the "touch" parameter to always.

 

...what can I do?

 

Thx

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