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david_4878
Participant
September 23, 2024
Question

Problema activación Acrobat Pro DC 2015

  • September 23, 2024
  • 1 reply
  • 520 views

Tengo una licencia de Adobe Acrobat Pro DC (2015 Classic v. 2015.006.30527). Tras formatear el ordenador y volver a instalarlo recibo un mensaje diciendo que mi número de serie ya está en uso por el máximo permitido de ordenadores y que debo desactivar otro ordenador en un plazo de 29 días. No puedo desactivar otro ordenador porque realmente se trata del mismo antes y después de formatear. ¿Como se pueden desvincular entonces los equipos anteriores'

    1 reply

    try67
    Community Expert
    try67Community Expert
    Community Expert
    September 23, 2024

    In the future, you must deactivate the application (via the Help menu) before making large-scale changes to your machine, like formatting it, or replacing a motherboard. You should still be able to do it using this link, I believe:

    https://account.adobe.com/activated-devices

    Older versions of Acrobat can't be deactivated in this way, so make sure you always deactivate properly, or you would lose access to it entirely.

    D
    david_4878Author
    Participant
    September 23, 2024

    When I enter that website I receive the message that I do not have any activated devices.

     

    Are you telling me that I have lost access to my paid Adobe Acrobat application because I formatted my PC and that Adobe can't do anything about it?

    try67
    Community Expert
    try67Community Expert
    Community Expert
    September 23, 2024

    Unfortunately, yes, that might be the case. I recommend you contact Adobe directly for a solution.

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