Problema Licencia Acrobat Pro XI

Question

Hola Buenos dias.A principio de este mes comenzamos a experimentar un problema con el Acrobat Pro XIPor alguna razon esta solicitando el numero de Serie y el serial del que disponemos era perpetuo para la empresa que trabajo.Adjunto Imagen Al ingresar el serial no lo toma e intente ponerme en contacto con el soporte de Acrobat y solo recibi un comentario de que ya no daban soporte para esta version.Queria consultar si alguien a experimentado un problema similar, si es algo irrebersible o es causa de alguna actualizaccion.Aguardo sus respuestas, muchas gracias y saludos.

AkanchhaS8194121 · Answer

Hi @Lautaro31682776a7oe

This is correct that Acrobat XI is no longer supported as its an very old version of Acrobat series.

https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-xi-reader-xi.html

We could guess from the screenshot shared above that this is an upgrade to the earlier version of Acrobat. You need to enter the license number of the full qualifying product, that is, the full version of Acrobat before Acrobat XI.

The one who purchased Acrobat XI should have the details for, from which version it's upgraded to.

Thanks,

Akanchha

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