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5

Probleme beim Drucken

Community Beginner ,
Oct 03, 2023 Oct 03, 2023

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Hallo zusammen, ich verwende Adobe Acrobat Pro 2020 für Mac und habe seit einigen Tagen Probleme beim Drucken. Ich bekomme folgende Fehlermeldung:

Aus folgender Datei kann keine PDF-Datei erstellt werden:

/var/folders/h9/x46rj_sj4ld34n1wh9ry3hz00000gn/T/PSRmsw0f.tmp

Details zum Verwenden der Adobe PDF-Einstellungen: Standardqualität

finden Sie in der Protokolldatei.

Hat jemand einen Lösungsansatz?

Vielen Dank für die Unterstützung, Carsten

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correct answers 1 Correct answer

Adobe Employee , Oct 18, 2023 Oct 18, 2023

Hi All

 

Hope you are doing well.

 

The new version of Acrobat (23.06.20360) is now available, addressing this issue.

 

Please update the application from the help menu > check for updates and reboot the computer once.

 

You may also download the patch manually from the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

For more information about the new release, please go through the help article https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-october-2023-updates-now-available/td-p/14165099

...

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Adobe Employee ,
Oct 05, 2023 Oct 05, 2023

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Hi @carstenw98893883 

 

Hope you are doing well and thanks for reaching out.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

 

What is the version of the Acrobat 2020 and the Mac OS you are using?  To check the version of the application go to Help > About Acrobat.

 

Also, check for any missing/Pending updates for the printer driver and firmware and try updating it and check.

 

What is the workflow/steps you are doing to print the PDF file? Please try to print the PDF as Image and see if that works. Go to Print > Advanced > Print as an image.

 

Let us know how it goes.

 

~Amal

 

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Community Beginner ,
Oct 07, 2023 Oct 07, 2023

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Hello Amal,

Thank you very much for your support!

I apologize, my English is not the best.

I believe it's related to the update to Sonoma 14.0. Everything was working perfectly fine before. I'm using Adobe Acrobat Pro 2020 version 2020.005.30534. What's surprising is that the files print without any issues when using the Acrobat Reader program.

Unfortunately, the problem occurs with all PDF files.

Since printing works with Acrobat Reader, it shouldn't be a driver issue. Additionally, I'm using AirPrint, and it works perfectly fine with all other programs.

Best regards,

Carsten

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Community Beginner ,
Oct 07, 2023 Oct 07, 2023

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Same here!

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Adobe Employee ,
Oct 13, 2023 Oct 13, 2023

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Hi @carstenw98893883 @pokerfacejb 

 

Would you mind sharing the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and Print logs https://helpx.adobe.com/acrobat/kb/collect-print-logs-for-acrobat.html and  share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

You may also try to print the PDF as an image. Go to Print > Advanced > Print as Image and see if that works

 

~Amal

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Community Beginner ,
Oct 14, 2023 Oct 14, 2023

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Hello Amal,

 

I was able to complete the first step and have already transmitted the data. The second step is not feasible for me because I am using a Mac, not Windows. I can print the file as an image. There seem to be problems with the Distiller when printing. The conversion does not start. In the Distiller, I receive the following message.

 

However, the problem appears to be more widespread. Since the installation of Sonoma 14.0, I have also encountered issues when converting Office files (e.g., PowerPoint files) into PDF files. Formulas created with the formula editor are not being converted correctly. Instead of formula symbols, I mostly see boxes. There seem to be problems with the Distiller when printing. The conversion does not start. In the Distiller, I receive the following message:

 

Best regards,

 

Carsten

 

Acrobat Distiller 20.0
Gestartet: 14.10.23 unter 12:06
Adobe PostScript software version: 3018.101
CID support library initialization completed.

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Konvertierung: PSFsQNRs.tmp
Start: 14.10.23 unter 12:06
Quelle: /var/folders/5_/z1m6rtwj6_ggny68mcvnbstw0000gn/T/PSFsQNRs.tmp
Ziel: /var/folders/5_/z1m6rtwj6_ggny68mcvnbstw0000gn/T/AADistiller5193/PSFsQNRs.pdf
Adobe PDF-Einstellungen: /Users/carstenwesselmann/Library/Application Support/Adobe/Adobe PDF/Settings/Standardqualität.joboptions
Zeit konvertieren: 0 Sekunden (00:00:00)
#### Auftragsende ####

 

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Community Expert ,
Oct 13, 2023 Oct 13, 2023

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Ich habe keinen Lösungsansatz, habe aber gleiche Meldungen bereits gesehen, nach einem Update auf die neuste Version von macOS (Sonoma).

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 14, 2023 Oct 14, 2023

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I have the same problem since Sonoma 14.0. Adobe Acrobat Pro 2020 Version 2020.005.30524. DOesn't depend on the printer chosen, happens with all kind of pdf files. No issue when using MacOs "Preview" to open and print the pdf, also no issue when printing from other applications (like MS Office). Distiller opens and needs to be killed because it's not responding. Any ideas?

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Community Expert ,
Oct 14, 2023 Oct 14, 2023

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quote

I have the same problem since Sonoma 14.0. Adobe Acrobat Pro 2020 Version 2020.005.30524.


By @M32920961kkvm

It appears that there is a problem in relation with Sonoma. There are many reports surfacing these days. My gut says that there is a privilege issue. But that's just off the top of my head.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Oct 15, 2023 Oct 15, 2023

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Ich habe exakt dasselbe Problem seit dem Update auf Sonoma am Wochenende - aber leider keine Lösung gefunden. 

Ich hiffe sehr, dass sich schnell eine Lösung für Acrobat Pro findet. 

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Community Expert ,
Oct 15, 2023 Oct 15, 2023

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Ich habe exakt dasselbe Problem seit dem Update auf Sonoma am Wochenende - aber leider keine Lösung gefunden. 

Ich hiffe sehr, dass sich schnell eine Lösung für Acrobat Pro findet. 


By @ocir24


Du hättest leider jetzt nicht auf Sonoma aktualisieren dürfen, bis das Problem gelöst ist.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 15, 2023 Oct 15, 2023

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Hallo,

Habe das Problem seit dem Update auf Sonoma, dass ich noch nicht einmal pdf´s vom icloud server nicht öffnen kann.

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Community Expert ,
Oct 15, 2023 Oct 15, 2023

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Hallo,

Habe das Problem seit dem Update auf Sonoma, dass ich noch nicht einmal pdf´s vom icloud server nicht öffnen kann.


By @Haci27994675ygnq

Lokal von der Festplatte kannst Du aber PDF-Dateien öffnen?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 17, 2023 Oct 17, 2023

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Hi guys,

I have the same printing problem since updating to Sonoma. I've allready sent the log colectors file to Adobe.

 

Could someone solve this problem in the meanwhile?

 

regards

tom

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Adobe Employee ,
Oct 17, 2023 Oct 17, 2023

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Hi @ruhrlens 

 

Hope you are doing well.

 

Would you mind sharing the name of file that you have uploaded to the log collector portal so we can track it for further investigation? 

 

~Amal

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Adobe Employee ,
Oct 18, 2023 Oct 18, 2023

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Hi All

 

Hope you are doing well.

 

The new version of Acrobat (23.06.20360) is now available, addressing this issue.

 

Please update the application from the help menu > check for updates and reboot the computer once.

 

You may also download the patch manually from the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

For more information about the new release, please go through the help article https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-october-2023-updates-now...

 

Regards

Amal

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Community Beginner ,
Oct 18, 2023 Oct 18, 2023

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Hi Amal,

 

thanks for the information!

What is with Adobe Acrobat Pro 2020?

For these lifetime version there is no currently update and the bug is still not fixed. Is there any solution in progress?

Regards, Rico

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Adobe Employee ,
Oct 18, 2023 Oct 18, 2023

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Hi there

 

We do not have any fixed time line for Acrobat Pro 2020 update release.

 

We will keep you informed as soon as we get any input from the engineering team.

 

Thanks for your patience

 

~Amal

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Community Beginner ,
Oct 25, 2023 Oct 25, 2023

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Hello Amal, it's great that you've found a solution to the problem. Unfortunately, users of the Pro 2000 version are still missing the update, so printing is still not functioning, and there are still significant issues with converting special characters and formulas into a PDF document. I can understand that you prioritize the subscription customers, but it's high time that assistance is also provided to other users. The situation is untenable! With somewhat frustrated regards, Carsten.

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New Here ,
Oct 25, 2023 Oct 25, 2023

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Same here - it's frustrating...

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Community Beginner ,
Oct 25, 2023 Oct 25, 2023

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Same here. If such an expensive product lacks such an important feature, it is actually no longer usable. 

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Adobe Employee ,
Oct 26, 2023 Oct 26, 2023

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Hi there

 

The engineering team is working on the fix, it will be available in the upcoming future updates.

 

Thanks for your time and patience.

 

~Amal

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New Here ,
Nov 06, 2023 Nov 06, 2023

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Hi Amal,

 

is there any fix already or any news? I also need the function to print a document out of Acrobat in my everydays work. 

 

Thank you!

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Community Beginner ,
Nov 07, 2023 Nov 07, 2023

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any news?

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Community Beginner ,
Nov 07, 2023 Nov 07, 2023

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Hello Amal, I'll put it this way! It is now untenable that a solution to the problem has not been found to date. The performance of your company is disappointing! With disappointed regards, Carsten Wesselmann.

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