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carstenw98893883
Participant
October 3, 2023
Answered

Probleme beim Drucken

  • October 3, 2023
  • 8 replies
  • 12600 views

Hallo zusammen, ich verwende Adobe Acrobat Pro 2020 für Mac und habe seit einigen Tagen Probleme beim Drucken. Ich bekomme folgende Fehlermeldung:

Aus folgender Datei kann keine PDF-Datei erstellt werden:

/var/folders/h9/x46rj_sj4ld34n1wh9ry3hz00000gn/T/PSRmsw0f.tmp

Details zum Verwenden der Adobe PDF-Einstellungen: Standardqualität

finden Sie in der Protokolldatei.

Hat jemand einen Lösungsansatz?

Vielen Dank für die Unterstützung, Carsten

    This topic has been closed for replies.
    Correct answer jansmz

    Hi @carstenw98893883,

    ich habe heute tatsächlich das selbe Problem gehabt und bin fast wahnsinnig geworden.
    Wir können aufgrund von Versionsabhänigkeit wegen anderer Acrobat-PlugIns kein Update fahren.
    Die einfachste Lösung für das Problem, war es ganz "klassich" direkt aus InDesign oder Illustrator, Photoshop etc. zu drucken... Ist nicht die feine englische, aber es hat für den moment geholfen...

    Hat es denn mit dem Update dann geklappt?

    Gruß,
    Jan

    8 replies

    jansmz
    jansmzCorrect answer
    Inspiring
    May 8, 2024

    Hi @carstenw98893883,

    ich habe heute tatsächlich das selbe Problem gehabt und bin fast wahnsinnig geworden.
    Wir können aufgrund von Versionsabhänigkeit wegen anderer Acrobat-PlugIns kein Update fahren.
    Die einfachste Lösung für das Problem, war es ganz "klassich" direkt aus InDesign oder Illustrator, Photoshop etc. zu drucken... Ist nicht die feine englische, aber es hat für den moment geholfen...

    Hat es denn mit dem Update dann geklappt?

    Gruß,
    Jan

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    October 18, 2023

    Hi All

     

    Hope you are doing well.

     

    The new version of Acrobat (23.06.20360) is now available, addressing this issue.

     

    Please update the application from the help menu > check for updates and reboot the computer once.

     

    You may also download the patch manually from the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

     

    For more information about the new release, please go through the help article https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-october-2023-updates-now-available/td-p/14165099

     

    Regards

    Amal

      O
      ocir24
      Participating Frequently
      October 18, 2023

      Hi Amal,

       

      thanks for the information!

      What is with Adobe Acrobat Pro 2020?

      For these lifetime version there is no currently update and the bug is still not fixed. Is there any solution in progress?

      Regards, Rico

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      October 18, 2023

      Hi there

       

      We do not have any fixed time line for Acrobat Pro 2020 update release.

       

      We will keep you informed as soon as we get any input from the engineering team.

       

      Thanks for your patience

       

      ~Amal

      ruhrlens
      ruhrlens
      Participant
      October 17, 2023

      Hi guys,

      I have the same printing problem since updating to Sonoma. I've allready sent the log colectors file to Adobe.

       

      Could someone solve this problem in the meanwhile?

       

      regards

      tom

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      October 17, 2023

      Hi @ruhrlens 

       

      Hope you are doing well.

       

      Would you mind sharing the name of file that you have uploaded to the log collector portal so we can track it for further investigation? 

       

      ~Amal

      H
      Haci27994675ygnq
      Participant
      October 15, 2023

      Hallo,

      Habe das Problem seit dem Update auf Sonoma, dass ich noch nicht einmal pdf´s vom icloud server nicht öffnen kann.

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      October 15, 2023
      quote

      Hallo,

      Habe das Problem seit dem Update auf Sonoma, dass ich noch nicht einmal pdf´s vom icloud server nicht öffnen kann.


      By @Haci27994675ygnq

      Lokal von der Festplatte kannst Du aber PDF-Dateien öffnen?

      ABAMBO | Hard- and Software Engineer | Photographer
        O
        ocir24
        Participating Frequently
        October 15, 2023

        Ich habe exakt dasselbe Problem seit dem Update auf Sonoma am Wochenende - aber leider keine Lösung gefunden. 

        Ich hiffe sehr, dass sich schnell eine Lösung für Acrobat Pro findet. 

        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        October 15, 2023
        quote

        Ich habe exakt dasselbe Problem seit dem Update auf Sonoma am Wochenende - aber leider keine Lösung gefunden. 

        Ich hiffe sehr, dass sich schnell eine Lösung für Acrobat Pro findet. 


        By @ocir24


        Du hättest leider jetzt nicht auf Sonoma aktualisieren dürfen, bis das Problem gelöst ist.

        ABAMBO | Hard- and Software Engineer | Photographer
          M
          M32920961kkvm
          Participant
          October 14, 2023

          I have the same problem since Sonoma 14.0. Adobe Acrobat Pro 2020 Version 2020.005.30524. DOesn't depend on the printer chosen, happens with all kind of pdf files. No issue when using MacOs "Preview" to open and print the pdf, also no issue when printing from other applications (like MS Office). Distiller opens and needs to be killed because it's not responding. Any ideas?

          Abambo
          Community Expert
          AbamboCommunity Expert
          Community Expert
          October 14, 2023
          quote

          I have the same problem since Sonoma 14.0. Adobe Acrobat Pro 2020 Version 2020.005.30524.


          By @M32920961kkvm

          It appears that there is a problem in relation with Sonoma. There are many reports surfacing these days. My gut says that there is a privilege issue. But that's just off the top of my head.

          ABAMBO | Hard- and Software Engineer | Photographer
          Abambo
          Community Expert
          AbamboCommunity Expert
          Community Expert
          October 13, 2023

          Ich habe keinen Lösungsansatz, habe aber gleiche Meldungen bereits gesehen, nach einem Update auf die neuste Version von macOS (Sonoma).

          ABAMBO | Hard- and Software Engineer | Photographer
          Amal.
          Community Manager
          Amal.Community Manager
          Community Manager
          October 5, 2023

          Hi @carstenw98893883 

           

          Hope you are doing well and thanks for reaching out.

           

          Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

           

          What is the version of the Acrobat 2020 and the Mac OS you are using?  To check the version of the application go to Help > About Acrobat.

           

          Also, check for any missing/Pending updates for the printer driver and firmware and try updating it and check.

           

          What is the workflow/steps you are doing to print the PDF file? Please try to print the PDF as Image and see if that works. Go to Print > Advanced > Print as an image.

           

          Let us know how it goes.

           

          ~Amal

           

          C
          carstenw98893883Author
          Participant
          October 7, 2023

          Hello Amal,

          Thank you very much for your support!

          I apologize, my English is not the best.

          I believe it's related to the update to Sonoma 14.0. Everything was working perfectly fine before. I'm using Adobe Acrobat Pro 2020 version 2020.005.30534. What's surprising is that the files print without any issues when using the Acrobat Reader program.

          Unfortunately, the problem occurs with all PDF files.

          Since printing works with Acrobat Reader, it shouldn't be a driver issue. Additionally, I'm using AirPrint, and it works perfectly fine with all other programs.

          Best regards,

          Carsten

          P
          pokerfacejb
          Participating Frequently
          October 7, 2023

          Same here!

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