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Problems adobe

New Here ,
Apr 02, 2024 Apr 02, 2024

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Hello, I just updated my Mac (Sonoma) and now I cannot open my PDFs. The other apps seem to still be working fine

I went to creativecloud.adobe and tried to open the Acrobat app from there, but it didn't work. A pop-up message saying "The Adobe Acrobat app cannot be opened" appeared.

 

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Adobe Employee ,
Apr 08, 2024 Apr 08, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

As the application is not opening at all, please remove the application using the Acrobat cleaner tool https://adobe.ly/4astnD4, reboot the computer and reinstall the application using the direct link https://adobe.ly/3xtVwew and see if that works.

 

Let us know how it goes.

 

~Amal

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