Participant

Question

PROBLEMS WITH ADOBE "INTERNAL ERROR"

Forum|Forum|4 years ago
July 11, 2021
4 replies
12429 views

Hola, estoy desesperado,

he desinstalado y reinstalado la última versión de adobe (windows10) y no me deja abrir ningún PDF ni el programa : me sale "error interno" (llevo una semana así, antes funcionaba perfectamente)

Gracias

Crash or freeze

This topic has been closed for replies.

Y

YagoCM

Participating Frequently

Me sucede lo mismo en Windows 11 22H2 y con la creative Suite instalada. Versión Adobe Acrobat 2022.003.20263.

¿No hay solución? me pasa desde hace unos días... y he probado a reinstalar Acrobat y desinstalar las últimas actualizaciones de Windows sin éxito. Este problema hace que el explorer de Windows se quede colgado durante varios segundos.

It happens the same to me with Windows 11 22H2 and Creative Suite. Adobe Acrobat version 2022.003.20263. Is there a solution? It happens since a few days ago. I tried to reinstall Acrobat and uninstall the las Windows updates with no sucess. This issue makes Explorer in Windows does not reponse for several seconds.

I

ildefonsod9649182

Participating Frequently

At the moment and after trying all suggested turnarounds and installing and reinstalling al Adobe Suit, including CC and cleaning all records & keys about Adobe with Regedit, the problem remain unsolved.

What I did is unselect the File Preview option in the Windows File Explorer for the Detail Panel.

Clearly I my opinios there is a conflict when Windows File Explorer call Adobe Acrobat to show a preview of the pdf file.

Hope the Adobe guys have a look at it as seems to be a minor bug.

BR!.

Y

YagoCM

Participating Frequently

Not so minor bug! I uninstalled Acrobat and I installed another PDF reader because I need the Windows file preview and is not acceptable for the system to stop or crash continuously!

Meenakshi_Negi

Legend

Hi Eddy,

Thank you for reaching out.

It seems that you are using the Adobe Acrobat Reader DC application to open the PDF.

If yes, could you please share the screenshot of the error message you receive.

Also, let us know if you are opening the PDFs which are saved locally on the machine or from some network drive.

Thanks,

Meenakshi

J

JoseDavidSV

Participant

Hola!

Tengo el mismo problema en Windows 11 al solo navegar una carpeta donde hay archivos PDF, me sale exactamente el mismo error "Error Interno", y se me bloquea un poco el equipo, se pone lento cuando esto sale, El problema es de Adobe DC por que cuando lo desinstalo todo funciona correctamente

I

ildefonsod9649182

Participating Frequently

Hi ildefonsod9649182 and josed77668230,

Sorry about the trouble caused.

To further investigate the issue, we would require the following details:

- Would you mind collecting Adobe CC logs? Use the steps suggested here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html.

- Share the Procmon logs as mentioned here: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html.

- As the application crashes too, share the crash logs using the steps suggested here: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html.

- Share the current Acrobat and OS version on the machine.

Thanks,

Meenakshi

I installed Adobe Acrobat DC through Creative Cloud and I use it in two different computers the one with

The actual Internal error window appears as Windows File Explorer is used. I have the option to previsulize the file. In that cases the Interanl error woindows appears.

Also appear when Creative Cloud is started.

In the other hand Acrobat DC works correctley. This means I can open and edit PDF files without any problem.

But whenever I select a new File Explorer window the Internal or stars CCC error window appears again ans again.

Version of Creative Cloud

Adobre Acrobat Continous Release 2022.002.20212 Version File 22.002.20212.0 AGM Version 4.030.00120

CoolType version 5.017.000.14 Version Core 22.512 Version JP2K 2.000.00006.50420

Finally my guess is the problem has to do with authetication in CC. My license is for 2 computers but I have three diferents locations. That means when used the third computer CC requires to autheticate and closes the session in one of the other two computers. This process is what is generating the problem in my opinion, as the error window appear whenever a call to Adobe Acrobat DC is realized (file explorer o CC).

I hope this should be usefull. In any case thanks a lot for your help.