PROBLEMS WITH ADOBE "INTERNAL ERROR"

New Here ,
Jul 11, 2021 Jul 11, 2021

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Hola, estoy desesperado,

he desinstalado y reinstalado la última versión de adobe (windows10) y no me deja abrir ningún PDF ni el programa : me sale "error interno" (llevo una semana así, antes funcionaba perfectamente)

Gracias

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Crash or freeze

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Community Expert ,
Jul 11, 2021 Jul 11, 2021

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you have a subscription or perpetual license for acrobat dc and is what win 10 version?

 

<moved from download&install>

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New Here ,
Jul 12, 2021 Jul 12, 2021

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la verdad es que no estoy seguro. Venía con windows 10 

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New Here ,
Jul 12, 2021 Jul 12, 2021

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No, lo descargué de la página de adobe

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Adobe Employee ,
Jul 12, 2021 Jul 12, 2021

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Hi Eddy,

 

Thank you for reaching out.

 

It seems that you are using the Adobe Acrobat Reader DC application to open the PDF. 

If yes, could you please share the screenshot of the error message you receive.

Also, let us know if you are opening the PDFs which are saved locally on the machine or from some network drive.

 

Thanks,

Meenakshi

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New Here ,
Jul 13, 2021 Jul 13, 2021

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hola

adjunto el error que vuelve siempreScreen Shot 07-13-21 at 06.53 PM 001.PNG

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Community Expert ,
Jul 13, 2021 Jul 13, 2021

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New Here ,
Jul 14, 2021 Jul 14, 2021

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hola,

no me soluciona NADA. Son archivos personales que ya no puedo abrir. NO ESTÁN PROTEGIDOS.

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New Here ,
Sep 15, 2022 Sep 15, 2022

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Hola!

Tengo el mismo problema en Windows 11 al solo navegar una carpeta donde hay archivos PDF, me sale exactamente el mismo error "Error Interno", y se me bloquea un poco el equipo, se pone lento cuando esto sale, El problema es de Adobe DC por que cuando lo desinstalo todo funciona correctamente

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New Here ,
Sep 16, 2022 Sep 16, 2022

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A mi me pasa exactamente lo mismo. He desinstalado e instalado con Creative Cloud Adobe Acrobat DC varias veces y el problea no se resuelve. El bloqueo del equipo es más acusado cuando trato de acceder a los pdf que tengo en google drive donde lo que me parace en ela ventana del explorador de archivos es que NO RESPONDE:

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Adobe Employee ,
Sep 16, 2022 Sep 16, 2022

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Hi ildefonsod9649182 and josed77668230,

 

Sorry about the trouble caused.

 

To further investigate the issue, we would require the following details:

- Would you mind collecting Adobe CC logs? Use the steps suggested here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html.

- Share the Procmon logs as mentioned here: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html.

- As the application crashes too, share the crash logs using the steps suggested here: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

- Share the current Acrobat and OS version on the machine.

 

Thanks,

Meenakshi

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New Here ,
Sep 17, 2022 Sep 17, 2022

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I installed Adobe Acrobat DC through Creative Cloud and I use it in two different computers the one with 

The actual Internal error window appears as Windows File Explorer is used. I have the option to previsulize the file. In that cases the Interanl error woindows appears.

Also appear when Creative Cloud is started.

In the other hand Acrobat DC works correctley. This means I can open and edit PDF files without any problem.

But whenever I select a new File Explorer window the Internal or stars CCC error window appears again ans again.

Version of Creative Cloud 

Creative Cloud Version.pngAdobe Acrobat DC Error Interno.png

Adobre Acrobat Continous Release 2022.002.20212 Version File 22.002.20212.0 AGM Version 4.030.00120

CoolType version 5.017.000.14 Version Core 22.512 Version JP2K 2.000.00006.50420

Finally my guess is the problem has to do with authetication in CC. My license is for 2 computers but I have three diferents locations. That means when used the third computer CC requires to autheticate and closes the session in one of the other two computers. This process is what is generating the problem in my opinion, as the error window appear whenever a call to Adobe Acrobat DC is realized (file explorer o CC).

I hope this should be usefull. In any case thanks a lot for your help.

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Community Expert ,
Sep 17, 2022 Sep 17, 2022

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New Here ,
Sep 19, 2022 Sep 19, 2022

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I did all the steps and the problem continues after reinstalling/cleaning CC and APPS.
Clearly I could see that the Adobe Acrobat DC (by the way 64bit version) Internal Error message comes up when in the Windows (10 or 11 I have the two versions) File Explorer is selected the File Preview option.
In this case, in addition to the error, the system slows down (File not respond), specially if you are trying to access file in Google Drive (what is may case). Again I think is something related with CC autheticantion process and Adobe Acrobat DC authetication intial check.

Again thank you!.

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Community Expert ,
Sep 19, 2022 Sep 19, 2022

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right click the acrobat dc exe > click properties > click compatibility tab > check/enable "run as administrator".

 

test.

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New Here ,
Sep 19, 2022 Sep 19, 2022

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Ok I did it. Executing Adobe Acrobat DC as Administrator makes the Internal Error windows (together with the associates sound) doesn´t appear anymore, but the Preview File from Windows File Explorer shows the following message

"Unable to preview this file because there is an error in the PDF Preview Handler"

Again thanks a lot!.

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Community Expert ,
Sep 19, 2022 Sep 19, 2022

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open acrobat > click edit > click preferences > click general > enable pdf previews:

 

kglad_0-1663595928373.png

 

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