Product Upgrade Issues / How to contact Adobe?

Question

HiI just purchased Acrobat 2020 Std Upgrade License (I had Acrobat X Std before). After installing 2020 it asked me to enter S/N for 2017 Std so it seams that version X is not eligable for Upgrade. Unfortunately Adobe did not made aware of this prerequisite during the order process which is a shame.Anyhow I am trying now to cancel/return the order and I can find corresponding help documents on Help Center, e.g. here but If I click there on the link to contact Adobe in order to return/cancel it leads me to another page where I don't see any option to contact them. Somehow I am stuck in a loop.Any clue how to contact Adobe? I spend now 30min or more to find something but no luck so far...

try67 · Accepted Answer

Try these links:https://helpx.adobe.com/contact.htmlhttps://helpx.adobe.com/contact/phone.html Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

mikeych · Answer

Hi try67Thank you. I could finally reach them by phone. What is the path to find that URL? I really invested a lot of time and had no success. Imaginable that this is intention of Adobe to reduce the amount of support cases...

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