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T
TammyHS
Participant
April 3, 2020
Question

purchase direct from Adobe in 2017 of Adobe Acrobat Pro DC (Mac, English) serial number rejected

  • April 3, 2020
  • 2 replies
  • 262 views

I have the confirmation email of this purchase of Adobe Acrobat Pro direct from Adobe.com in 2017, but the serial number is being rejected.  

 

I've tried contacting support, but so far have not gotten through.  I'll keep trying - but I wondered if anyone else has had this issue and knew how to fix it. 

This topic has been closed for replies.

2 replies

try67
Community Expert
try67Community Expert
Community Expert
April 3, 2020

Acrobat DC doesn't have a serial number, it's a subscription-based application. You probably purchased Acrobat 2017, which is what you need to install now. You can get the installer from here: https://helpx.adobe.com/download-install/kb/acrobat-2017-downloads.html

T
Test Screen Name
Legend
April 3, 2020

Make sure you've downloaded the right thing - not for example Acrobat 2015 or Acrobat DC (Continuous).

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