• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Purchased Acrobat Pro but Acrobat Reader Keeps Coming Up

New Here ,
Aug 16, 2022 Aug 16, 2022

Copy link to clipboard

Copied

I just purchased an Acrobat Pro license and installed it.  When I try to open it either from the Desktop App or from the online account link, it only opens Acrobat Reader and says I need to purchase a Pro license.  I NEED to get this resolved to combine files for a client deliverable. 

TOPICS
General troubleshooting , How to , Install update and subscribe to Acrobat , Standards and accessibility

Views

41

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 16, 2022 Aug 16, 2022

Copy link to clipboard

Copied

@Carrie25676263wpxj 

 

Hi Carrie,

 

Do you see Acrobat DC Pro in your Applications folder (Mac) or Programs (Win)? Can you open it from there?

 

Can you tell us how your question is related to ISO Standards for PDF and/or Compliant PDFs? We can remove the tag if it was accidental.

 

 

 

Jane

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 16, 2022 Aug 16, 2022

Copy link to clipboard

Copied

I've tried to open it from the program folder and it still opens up Acrobat Reader.  

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 16, 2022 Aug 16, 2022

Copy link to clipboard

Copied

LATEST

I am experiencing the same issue with numerous employees in my company. They all have paid for licenses with Acrobat Pro DC. Upon assigning each employee a license, they receive an email inviting them to Adobe and a link to set a password and download creative cloud. They follow the setup and download creative cloud. In creative cloud, they download Acrobat DC (no option for Adobe Acrobat Pro or Reader, just Acrobat DC). The app shortcut appears on their desktop after download is complete. When opening the app (Acrobat DC), Reader launches instead of Pro. Reader shows their account is signed in and when we go to the account via the account link in Reader, the account opens in Adobe.com and the Acrobat Pro DC license is visable and active. The only fix I have found is to uninstall Acrobat DC, sign out of creative cloud, sign back into creative cloud, and reinstall Acrobat DC. After the second install, Acrobat DC launches to Acrobat Pro as expected.

 

I contact Adobe tech support and their diagnosis was "They installed the wrong program" and sent me a link to install a standalone version Acrobat Pro DC. I have not tested the install yet as I am to busy fumbling with the unofficial fix I stumbled upon regarding uninstalling and reinstalling Acrobat DC through creative cloud on all PCs in my company experiencing this issue.

 

I would recommend trying my steps if you just have on PC experiencing this issue. It seems to be faster than explaining the issue to Adobe Tech Support just to have them point you away from Creative cloud and sending you the link to install Acrobat standalone (unless you would like the standalone version).

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines