Purchased, Redeemed, Have Key, Can't Activate.

Question

I purchased a Acrobat 2020 Standard license from Amazon. I redeemed the code, received the key and downloaded the software. Once installed, I tried to activate it and it fails every time. I logged into my account and the new purchase does not appear in my software list.

Any idea of a next step?

try67 · Answer

You should contact Adobe directly for help with this issue:
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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