Question about Sanitizing Documents

New Here ,
Sep 01, 2022 Sep 01, 2022

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I'm use Adobe Acrobat DC to perform redactions. I have noticed that when I select Sanitize Document it doesn't remove deleted/cropped images and in order for those to go away I have to select "Remove Hidden Information." Can anyone explain why this has to be a two-step process? Shouldn't "Sanitize Document" remove all hidden data? Does anyone know if there is a work around to make it a one-step process?

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Edit and convert PDFs , General troubleshooting , How to

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Adobe Employee ,
Sep 01, 2022 Sep 01, 2022

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Hi @Daniel25914336f3at 

 

We are sorry to hear that. Please go through the help page https://helpx.adobe.com/acrobat/using/removing-sensitive-content-pdfs.html and see if that works for you.

 

Also, please share the workflow/steps you are doing at your end. A small video recording of the steps and the issue you are experiencing would be very helpful.

 

Regards

Amal

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New Here ,
Sep 01, 2022 Sep 01, 2022

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Thank you for the response. Here are the steps I'm taking:

 

Step 1: Redact -> Sanitize Document > OK

Step 2: Redact -> Sanitize Document > Click Here (to selectively remove hidden information)

 

and this is a screenshot showing that deleted/cropped information was found in step 2 after the document was already scanned:

 

Adobe screenshot.PNG

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New Here ,
Sep 01, 2022 Sep 01, 2022

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I've looked at the link (https://helpx.adobe.com/acrobat/using/removing-sensitive-content-pdfs.html) and compared the lists for "Remove Hidden Information options" and "Sanitize document (Acrobat Pro)." I've compiled them side by side in the attached table. As one can see, "Delete or Cropped Content" as well as other options are not listed under "Sanitize document (Acrobat Pro)." Is it implied that this material is removed? From my experience it isn't removing this material, but I'd like to get a definitive answer as to what is going on. Any help will be appreciated! 

 

Sanitize document (Acrobat Pro)Remove Hidden Information options
MetadataMetadata
 File Attachments
 Bookmarks
 Comments And Markups
 Form Fields
 Hidden Text
Hidden layersHidden Layers
 Embedded Search Index
 Deleted Or Cropped Content
Links, actions, and javascriptsLinks, Actions And JavaScripts
Overlapping objectsOverlapping Objects
Embedded content and attached files 
Scripts 
Embedded search indexes 
Stored form data 
Review and comment data 
Comments hidden within the body of the PDF file 
Hidden data from the previous document saves 
Obscured text and images 
Unreferenced data 

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Adobe Employee ,
Sep 07, 2022 Sep 07, 2022

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Hi @Daniel25914336f3at 

 

We are sorry for the delay in response. Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

Also, please share a sample PDF file and a screen recording of the steps you are doing so that we can check and replicate it at our end.

 

Make sure you have the application updated to the recent version 22.2.20191. Go to Help > Check for updates and reboot the computer once

 

Regards

Amal

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New Here ,
Sep 07, 2022 Sep 07, 2022

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Hello, Thanks for responding. It is happening with all PDFs. I'm attaching a video and the test PDF that I used. 

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New Here ,
Sep 07, 2022 Sep 07, 2022

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The version used is 2022.001.20117 in the video example, but I've had the same issues using 20191. 

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Adobe Employee ,
Sep 08, 2022 Sep 08, 2022

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Hi @Daniel25914336f3at 

 

Thanks for sharing the information, We have passed it to ur engineering team for review. We will share the update soon.

 

Regards

Amal

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