Quick printing from outlook

[IDIoilburner]

So when printing a PDF from an email in outlook. Acrobat has always displayed what is printing. Will now with the new update that is not happening. I have to print usually around 50 plus pdfs a day and this makes it very difficult to not see them. Because when you quick print you can't just keep clicking from one email to the nest hitting quick print because you will get a warning that the previous document is still open. Is there a fix to this or can i change it back?

Thank you

[Amal.]

Hi @IDIoilburner ,

I hope you're doing well. Thank you for reaching out to us with this issue you're experiencing. I understand how frustrating it can be when things aren't working as expected.

I've made an attempt to replicate the problem on my end, but it appears to be functioning normally. To assist you more effectively, could you please provide a short video demonstrating the steps you're taking and highlighting the issue you're facing? This visual aid will greatly help us pinpoint the problem and provide you with a more accurate solution.

Additionally, could you let me know the version of Acrobat DC you're currently using? You can find this information by clicking on "Help" and then selecting "About Acrobat." Make sure you have the most recent version, which should be 23.06.20320. If not, you can also check for updates by going to "Help" > "Check for updates." After updating, it's a good idea to reboot your computer to ensure everything is working smoothly.

For Windows users, there's also an option to repair the installation from the help menu, which may resolve any underlying issues.

We're here to help you, and having this additional information will enable us to assist you more effectively.

Feel free to reach out if you have any questions or concerns along the way.

Regards

Amal

[Sam32452358lgon]

Hi Amal, are you aware that since Adobe has updated in the last 2 weeks or so, that someone like me has now lost the ability to remotely print with the Splashtop remote software? Also the quick print in Outlook does not work either

[Amal.]

Hi @Sam32452358lgon 

I hope you're doing well, and thank you for getting in touch.

I'm sorry to hear that you're experiencing issues with remote printing. It can be frustrating when technology doesn't cooperate. To assist you better, I'll need a bit more information:

1. What happens when you attempt to print remotely? Are you encountering any error messages or specific problems?
2. If possible, could you provide a small screenshot or a video recording of the workflow where you're facing the issue? This visual aid can help us pinpoint the problem more accurately.
3. Additionally, sharing the print logs as described would be incredibly helpful in diagnosing the issue.
   How to collect Print logs for Acrobat/Reader?

Once we have this information, we can work together to find a solution.

Regards

Amal

[Sam32452358lgon]

Hi Amal, when I'm remotely logged into a computer and try to print remotely
back to my own office computer, usually my printer screen comes up to then
ok it, but since the Adobe update, it never comes back to my office print
screen. That's all I can tell you, maybe a wee small flash on the remote
computer, it seems to me that the Adobe simply does not follow thru.



Best Regards
Sam Martin
[P.I removed by Moderator]

[Amal.]

Hi @Sam32452358lgon 

If possible, could you provide a small screenshot or a video recording of the workflow where you're facing the issue?

Also, share the requested print logs for a better understanding of the issue.

~Amal

[Sam32452358lgon]

Hello, there is no screenshot, video or workflow to be provided. By this
time, you must be aware of remote softwares that allow users like me to
remotely log into other people's computers to do whatever is needed with in
this case is Splashtop. This software and most others allow Remote printing
back to the operator which in this case is me. Up till a few weeks ago,
until the new Adobe Reader installed, the remote printing worked fine, but
now, I can select the Splashtop printer in the remote computer, Ok it, but
nothing happens, no errors come up, nothing! That's it, don't know what else
to say. But I have a feeling that the updated Adobe Reader has something to
do with it.





Best Regards
Sam Martin
[P.I Removed by Moderator]

[Amal.]

Hi there

Would you mind collecting the print logs as described earlier, to further investigate the issue for the fix?

Regards

Amal