"Add to trusted certificates" button is grayed out. Why?

[sarahr9691477]

And at the top of the document it says "The validity of the document certification is unknown. The author could not be verified." Can anyone help with this?

[Adorobat · Accepted solution]

Hi sarahr9691477

You might try the following steps for Acrobat DC/XI:

1- Launch Acrobat>navigate to Edit menu> select Preferences

2- Under Preferences>select Signatures in the left hand pane.

3- Select Trusted Certificates in the left hand pane, select the certificate for which you want to change settings>select Edit Trust

4- Select the following check boxes under Edit Certificate Trust and click OK.

     - Use this certificate as a trusted root

     (ii)- Signed documents or data (if its not already)

     (iii)- Certified documents

     (iv)- Embedded high privilege JavaScript

      (v)- Privileged system operations (networking, printing, file access, etc.)

Let me know if it worked.

Thank You,

Shivam

[sarahr9691477]

Hi, Shivam. Thanks for your response and instructions. This didn't work for me--I think because my organization is not part of an agreement to have a third party validate electronic signatures. I was looking for a way to show approval signature on an internal policy without having to print the document, obtain the signature, and scan the signed document. It seems that in my situation, the best solution is to have the document lock down when the user adds an image of his or her signature with "Fill and Sign" signature button. If anyone has other ideas for no-print ways to indicate approval on internal documents when your organization hasn't yet committed to a digital signature program, I would love to hear about them. Thanks. --Sarah

[sibathulla24265659b2vk]

same problem

[sibathulla24265659b2vk]

Its definitely would be there. in trusted certificate scroll and you can see this. ihave done this. try it

[sibathulla24265659b2vk]

MEAN SCROLL "UP"

[Shreyas_Kale]

Hello Shivam,

Thank you..!! I performed given steps and my issue is resolved.

Thank you,

Shreyas Kale

[guru . g]

Thank you sir,

I followed your guide lines. It has worked and my issue was solved.

Once again, Thank you Sir.

[ALBERT5CEB]

It worked for me! Thank you!!!

[GOWRI PRASAD371167672l7f]

ITS WORKING BRO THANKYOU SO MUCH .

[VijayKB]

Thanks a ton mate;) It worked for my e-PAN! Tried and tired of different methods for hours but, nothing worked for me except this solution. All we have to do is find the signers certificate details correctly and modify them in "Digital ID and Trusted Certificate Settings" Boom You've got a Green Sign(Tick) Mark for your digitally signed document, Cheers;)

[Shashank5E69]

This works like a charm. Thakyou

[Smitha98A2]

Thanks Heaps !! worked for me 🙂

[baburao22668683djm7]

how to do

[nikita24260812t3wj]

Works perfectly. Thanks a lot

[renganathan25155612n541]

Dear I'm trying to apply to ur explain process but til not valid

[B3_Bentley]

https://www.youtube.com/watch?v=LR5dTuWwprM

I just followed the steps shown in the video. And it worked for me. 

[Ramajogarao Mangala]

Why signature field is not available? Trust is also grade out and am unable to verify the document