• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

"Add to trusted certificates" button is grayed out. Why?

New Here ,
Oct 03, 2016 Oct 03, 2016

Copy link to clipboard

Copied

And at the top of the document it says "The validity of the document certification is unknown. The author could not be verified." Can anyone help with this?

TOPICS
Security digital signatures and esignatures

Views

56.0K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Oct 09, 2016 Oct 09, 2016

Hi sarahr9691477

You might try the following steps for Acrobat DC/XI:

1- Launch Acrobat>navigate to Edit menu> select Preferences

preferences without application name.png

2- Under Preferences>select Signatures in the left hand pane.

trusted certificates1.png

3- Select Trusted Certificates in the left hand pane, select the certificate for which you want to change settings>select Edit Trust

trusted certificates2.png

4- Select the following check boxes under Edit Certificate Trust and click OK.

     - Use this certificate as a trusted root

     (ii)- Signed documents or data (if its not already)

...

Votes

Translate

Translate
Adobe Employee ,
Oct 09, 2016 Oct 09, 2016

Copy link to clipboard

Copied

Hi sarahr9691477

You might try the following steps for Acrobat DC/XI:

1- Launch Acrobat>navigate to Edit menu> select Preferences

preferences without application name.png

2- Under Preferences>select Signatures in the left hand pane.

trusted certificates1.png

3- Select Trusted Certificates in the left hand pane, select the certificate for which you want to change settings>select Edit Trust

trusted certificates2.png

4- Select the following check boxes under Edit Certificate Trust and click OK.

     - Use this certificate as a trusted root

     (ii)- Signed documents or data (if its not already)

     (iii)- Certified documents

     (iv)- Embedded high privilege JavaScript

      (v)- Privileged system operations (networking, printing, file access, etc.)

trusted certificates3.png

Let me know if it worked.

Thank You,

Shivam

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 10, 2016 Oct 10, 2016

Copy link to clipboard

Copied

Hi, Shivam. Thanks for your response and instructions. This didn't work for me--I think because my organization is not part of an agreement to have a third party validate electronic signatures. I was looking for a way to show approval signature on an internal policy without having to print the document, obtain the signature, and scan the signed document. It seems that in my situation, the best solution is to have the document lock down when the user adds an image of his or her signature with "Fill and Sign" signature button. If anyone has other ideas for no-print ways to indicate approval on internal documents when your organization hasn't yet committed to a digital signature program, I would love to hear about them. Thanks. --Sarah

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 30, 2022 Apr 30, 2022

Copy link to clipboard

Copied

same problem

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 01, 2022 May 01, 2022

Copy link to clipboard

Copied

Its definitely would be there. in trusted certificate scroll and you can see this. ihave done this. try it

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 01, 2022 May 01, 2022

Copy link to clipboard

Copied

MEAN SCROLL "UP"

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 04, 2019 Jul 04, 2019

Copy link to clipboard

Copied

Hello Shivam,

Thank you..!! I performed given steps and my issue is resolved.

Thank you,

Shreyas Kale

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 12, 2021 Jun 12, 2021

Copy link to clipboard

Copied

Thank you sir,

 

I followed your guide lines. It has worked and my issue was solved.

 

Once again, Thank you Sir.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 09, 2022 Sep 09, 2022

Copy link to clipboard

Copied

LATEST

It worked for me! Thank you!!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 13, 2020 Aug 13, 2020

Copy link to clipboard

Copied

This works like a charm. Thakyou

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 23, 2020 Dec 23, 2020

Copy link to clipboard

Copied

Thanks Heaps !! worked for me 🙂

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 15, 2022 Jan 15, 2022

Copy link to clipboard

Copied

how to do

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 29, 2022 Apr 29, 2022

Copy link to clipboard

Copied

Works perfectly. Thanks a lot

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 06, 2022 Jul 06, 2022

Copy link to clipboard

Copied

Dear I'm trying to apply to ur explain process but til not valid

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 14, 2022 Jul 14, 2022

Copy link to clipboard

Copied

Ramajogarao24949727q25e_0-1657790000188.png

Why signature field is not available? Trust is also grade out and am unable to verify the document

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines