Participant

Answered

"Adobe Acrobat does not allow connection with: smb://....".

Forum|Forum|6 years ago
October 29, 2019
4 replies
69884 views

I clicked block accidently and want to unblock.

According forum I have to go to settings but I am NOT able to do that !!

It says "Adobe Acrobat does not allow connection with: smb://....". When I click enter to close the message box, it closes and a new pop-up appears immediately, I have already clicked the OK-button more than 130 times .. but no result.

I am NOT able to start Adobe without this error and not able to adjust any setting ?

How to solve this issue?

Correct answer ls_rbls

What is the SMB version that is handling the file shares?

It is possible that the operating system where the SMB service is running is too old and usnupported.

SMB2, for example, is known to have some issues.

The links below may be useful:

https://docs.microsoft.com/en-us/windows-server/storage/file-server/troubleshoot/detect-enable-and-disable-smbv1-v2-v3

https://kb.netapp.com/Advice_and_Troubleshooting/Data_Storage_Software/ONTAP_OS/What_is_the_default_negotiated_SMB_version_with_various_versions_of_Data_ONTAP_and_Windows_clients

https://docs.microsoft.com/en-us/openspecs/windows_protocols/ms-smb2/a64e55aa-1152-48e4-8206-edd96444e7f7

https://docstore.mik.ua/orelly/networking_2ndEd/fire/ch14_04.htm

P

pretty disappointed

Known Participant

2021 Bridges does not function across SMB server connection to 10.14.6 OS Majave, 3.4 GHz Intel Core i5,

Radeon Pro 570 4 GB Mac. I've got 64 GB 2400 MHz DDR4, and no where to go.

AFP is a thing of the past as mac is no longer making servers. Large professional design firms (40 mac users+ ) that run off a server are damned. It is the end of times.

ls_rbls

Correct answer

Community Expert

What is the SMB version that is handling the file shares?

It is possible that the operating system where the SMB service is running is too old and usnupported.

SMB2, for example, is known to have some issues.

The links below may be useful:

https://docs.microsoft.com/en-us/windows-server/storage/file-server/troubleshoot/detect-enable-and-disable-smbv1-v2-v3

https://kb.netapp.com/Advice_and_Troubleshooting/Data_Storage_Software/ONTAP_OS/What_is_the_default_negotiated_SMB_version_with_various_versions_of_Data_ONTAP_and_Windows_clients

https://docs.microsoft.com/en-us/openspecs/windows_protocols/ms-smb2/a64e55aa-1152-48e4-8206-edd96444e7f7

https://docstore.mik.ua/orelly/networking_2ndEd/fire/ch14_04.htm

Technical Generalist

P

pretty disappointed

Known Participant

Thank you so much !!!

J

jgswinkelsAuthor

Participant

After i clicked 151 times ok I was able to do something.

I cleared the recent list .. had to click 151 times again and issue was gone ?

Was not able to find the location where i "blocked"my file location.

I changed setting recent list into 0 documents.

Tested .. Issue is gone -> why?

Stupid behaviour of Adobe reader ?

ls_rbls

Community Expert

I don't think it was necessarily related to a stupid behavior of the program.

See this link for example:

https://community.adobe.com/t5/Acrobat/Adobe-Acrobat-does-not-allow-connection-to/td-p/10617323

There are very valuable troubleshooting steps posted by Amal.

The user, on the other, hand, was able to figure out that the problem was related to a particular file and not with every file.

He noted that using a very long file name was causing the issue.

Technical Generalist

ls_rbls

Community Expert

Please share what operating system and version of Adobe Acrobat are you running.

Thank you.

Technical Generalist

P

philk20894436

Participant

Microsoft Windows [Version 10.0.18362.418]

Adobe Acrobat 19.021.20049.17333

P

philk20894436

Participant

We're currently suffering with this issue as well. I'm also not convinced that we accidentally blocked anything. I think it might just be new behavior. Anyone have any idea what's going on with this? We only get the popup 5 or 6 times upon open and it seems to be related to our SMB-based access of documents in SharePoint, but we've been doing this for years and this is new.

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