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.Sander.
Participating Frequently
September 20, 2024
Answered

"Adobe Acrobat Slow" instead of Pro.

  • September 20, 2024
  • 3 replies
  • 2511 views

It doesn't matter if I open a PDF with a small file size or a large PDF file or it takes a long time for the document to open. If the document is open and I scroll or pan a little bit or it hangs again.
If I want to change text, wait 5 minutes for even a document with little text and only 1 page!
If I open multiple documents (including many PDF drawings made with AutoCAD), it hangs again with each document.

Eventually Adobe responds normally provided I have all the files in 1 window. If I move 1 of the multiple open PDFs out of the window, it does not respond again. Especially if I move it to my 2nd screen.

Adobe Acrobat Pro 2024 (64 bit version) has been fully updated to version 2024.003.20112.

I also use the latest versions of After Effects and Photoshop, but also AutoCAD and Revit (3D modeling program), programs that require a huge amount of memory from my laptop. There is absolutely nothing wrong with that.
But even if I only use Adobe Acrobat Pro, it remains unresponsive.

If I want to quickly view something in a PDF document, I open it with another PDF program

 

    This topic has been closed for replies.
    Correct answer Sanjeev_Pratap

    Thanks @.Sander.  we are able to see the detailed logs this time, we will analyze the issue at our end shortly share an update. 

    Regards

    Sanjeev Pratap


    Hi @.Sander.  Could you please update to the latest version using Help >> Check for updates and check if the issue persists. If yes, please share the logs with the latest update and make sure to check the Acrobat process monitor checkbox while collecting logs.

    We really appreciate your help and looking to solve your issues as soon as possible.

     

    Regards

    Sanjeev

    3 replies

    S
    Adobe Employee
    Sanjeev_Pratap
    Adobe Employee
    September 30, 2024

    Hi @.Sander.  

    We are sorry to hear about your bad experience with Acrobat.

    To help us resolve the issue could you please share below details with us :

    1.  OS Version & Application Version
    2. Wether the issue is specific to any file? If yes, please share the file if possible.
    3. Where are the files stored ? Locally, Network Drive, shared drive?
    4.  If possible please share the application logs created by following the steps at https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html

    Regards

    Sanjeev

    .
    .Sander.Author
    Participating Frequently
    September 30, 2024

    Hi @Sanjeev_Pratap 
    I have run the Adobe Acrobat Diagnostics and have noted all the answers to your questions in the comments/explanation of the problem.


    My Log ID reference is:

    0e0fe129-4bf8-45c9-9c0a-30b5c39845ff

    S
    Adobe Employee
    Sanjeev_Pratap
    Adobe Employee
    September 30, 2024

    Hi @.Sander. thanks for quick repsonse, 

    The shared logs seems to be missing some essential logs that we need to debug this issue, Could you please collect the logs again ensuring that all the options are selected 

    1. Select Start diagnostics.

    2. If you select Acrobat process monitor and the User Account Control prompt appears, select Yes.

    3. Launch Acrobat and perform the steps that caused the problem, then select Stop diagnostics.

       

      Regards

      Sanjeev

    K
    kathleen_6171
    Participant
    September 20, 2024

    Je suis confronté au même problème de lenteur.

    A
    Ash Parker
    Participant
    September 20, 2024

    We also have one computer that is showing these problems that is running v2024.003.20112.

    S
    Adobe Employee
    Sanjeev_Pratap
    Adobe Employee
    September 30, 2024

    Hi @Ash Parker 

    To help us resolve the issue could you please share below details with us :

    1.  OS Version & Application Version
    2. Wether the issue is specific to any file? If yes, please share the file if possible.
    3. Where are the files stored ? Locally, Network Drive, shared drive?
    4.  If possible please share the application logs created by following the steps at https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html

    Regards

    Sanjeev

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