"Adobe Acrobat Slow" instead of Pro.

[.Sander.]

It doesn't matter if I open a PDF with a small file size or a large PDF file or it takes a long time for the document to open. If the document is open and I scroll or pan a little bit or it hangs again.
If I want to change text, wait 5 minutes for even a document with little text and only 1 page!
If I open multiple documents (including many PDF drawings made with AutoCAD), it hangs again with each document.

Eventually Adobe responds normally provided I have all the files in 1 window. If I move 1 of the multiple open PDFs out of the window, it does not respond again. Especially if I move it to my 2nd screen.

Adobe Acrobat Pro 2024 (64 bit version) has been fully updated to version 2024.003.20112.

I also use the latest versions of After Effects and Photoshop, but also AutoCAD and Revit (3D modeling program), programs that require a huge amount of memory from my laptop. There is absolutely nothing wrong with that.
But even if I only use Adobe Acrobat Pro, it remains unresponsive.

If I want to quickly view something in a PDF document, I open it with another PDF program

[Ash Parker]

We also have one computer that is showing these problems that is running v2024.003.20112.

[Sanjeev_Pratap]

Hi @Ash Parker 

To help us resolve the issue could you please share below details with us :

1.  OS Version & Application Version
2. Wether the issue is specific to any file? If yes, please share the file if possible.
3. Where are the files stored ? Locally, Network Drive, shared drive?
4.  If possible please share the application logs created by following the steps at https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html

Regards

Sanjeev

[kathleen_6171]

Je suis confronté au même problème de lenteur.

[Sanjeev_Pratap]

Hi @.Sander.  

We are sorry to hear about your bad experience with Acrobat.

To help us resolve the issue could you please share below details with us :

1.  OS Version & Application Version
2. Wether the issue is specific to any file? If yes, please share the file if possible.
3. Where are the files stored ? Locally, Network Drive, shared drive?
4.  If possible please share the application logs created by following the steps at https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html

Regards

Sanjeev

[.Sander.]

Hi @Sanjeev_Pratap 
I have run the Adobe Acrobat Diagnostics and have noted all the answers to your questions in the comments/explanation of the problem.

My Log ID reference is:

0e0fe129-4bf8-45c9-9c0a-30b5c39845ff

[Sanjeev_Pratap]

Hi @.Sander. thanks for quick repsonse, 

The shared logs seems to be missing some essential logs that we need to debug this issue, Could you please collect the logs again ensuring that all the options are selected 

1. Select Start diagnostics.

2. If you select Acrobat process monitor and the User Account Control prompt appears, select Yes.

3. Launch Acrobat and perform the steps that caused the problem, then select Stop diagnostics.

   Regards

   Sanjeev

[.Sander.]

This better?
edca8710-6846-4f43-a227-9ad18758366b

[Sanjeev_Pratap]

Thanks @.Sander.  we are able to see the detailed logs this time, we will analyze the issue at our end shortly share an update. 

Regards

Sanjeev Pratap

[Sanjeev_Pratap · Accepted solution]

Hi @.Sander.  Could you please update to the latest version using Help >> Check for updates and check if the issue persists. If yes, please share the logs with the latest update and make sure to check the Acrobat process monitor checkbox while collecting logs.

We really appreciate your help and looking to solve your issues as soon as possible.

Regards

Sanjeev

[.Sander.]

Hello @Sanjeev_Pratap 

When I opened a PDF, Adobe immediately hung as soon as I wanted to view the document. However, this was before the update.
When Adobe no longer hung, I was able to update the program to version 24.003.20180.

If I now open one or more documents after the update, Adobe no longer hangs, not even when I browse through a document and even if I have multiple windows open on multiple screens, Adobe does not hang on any document, no matter what action I perform.

This will work a lot better and easier now.

Thank you for solving this problem.

Regards Sander

ps. If this problem should come back, I will report it