"adobe application manager is missing or damaged"?

[haroldf7476091]

I have a copy of Acrobat Standard DC (2015) purchased with my Dell computer in December. When I started up this morning, I got a message "Error 28000: Installation of Acrobat Licensing Module has failed." I went into Arobat, which said "Installation Problem - IMSLib not found". I also got a message "Adobe Application Manager, required to verify your license, is missing or damaged. Please download a copy of AAM from www.adobe.com/go/applicationmanager".

And the update failed (error 28000 - and directed me to rollback options).

That link takes me to CC desktop, and I tried installing that program, which resulted in a "failed to insatll - error code 50" message.

I tried installing the latest update from inside Adobe, but got "

What next? I tried renaming the OOBE folder in program files (x86)/common files/adobe but it says a file is in use (everything is closed and I shut down any adobe background tasks I could find (one by one)).

Ideas? Suggestions?

[AnandSri]

Hi Haroldf,

As per the description above, you are getting Adobe Application Manager is missing or damaged while installing Acrobat Standard DC (2015), Is that correct?

Please try the troubleshooting steps from the following link: https://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windows.html

You may also refer to the following links for troubleshooting:   Error: "Adobe Application Manager is needed" in Adobe Creative Suite 5.5 and CS5  and Error 28000 Acrobat | How to prevent the rollback of Acrobat installation on Windows 64-bit

Please reboot your machine once, and then try to reinstall the Acrobat Standard DC from  Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

Keep us posted with the results.

Regards,

Anand Sri.

[haroldf7476091]

Thanks for getting back to me so promptly!

BTW, I just found AAM at your site, downloaded it, and ran it, but got a

message that the installer failed to initialize.

I have been happily using Acrobat DC since I got it installed by Dell with

my Dell laptop in December.

Does that change your suggestions at all? Can I still re-install it from

your site?

Harold

[AnandSri]

Hi Haroldf,

Please close all the running Adobe process in the background from Task manager, then use Adobe Acrobat cleaner tool to remove Acrobat DC and Reader installed: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Restart your computer, and then try to reinstall the Acrobat DC: Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

Keep us posted with the results.

Regards,

Anand Sri.

[haroldf7476091]

I cleaned, restarted and re-installed.

However, during installation I got the message: "error 28000: Installation

has failed . . .fo potentail workarouunds..."

Now what??

[krasimir23133854dfke]

Dimitrov 

[haroldf7476091]

Oops - I only selected to remove Acrobat but not Reader, as you instructed.

I will try again!

[haroldf7476091]

Not good - removed both reader and acrobat dc, restarted, ran the acrobat

dc installation, and it failed again.

What else can you try??

Harold

[AnandSri · Accepted solution]

Hi Haroldf,

I have sent you an email on your Adobe Id, please check. You may also try the steps from  Error 28000 Acrobat | How to prevent the rollback of Acrobat installation on Windows 64-bit

Regards,

Anand Sri.

[AnandSri]

Hi Haroldf,

As discussed, it seems that the issue is fixed. Feel free to update this discussion in case you need further assistance.

Regards,

Anand Sri.

[giseller74549854]

My problem is the same and I could not solve that with these instructions. Could you help me?

[AnandSri]

Hi Giseller,

Please try the troubleshooting steps from the following KB link: Error 28000 Acrobat | How to prevent the rollback of Acrobat installation on Windows 64-bit Link: https://helpx.adobe.com/acrobat/kb/acrobat-installation-rollback.html

If this does not help, please share the following details:

• Is it Reader or Acrobat?
• Is it a Mac or Windows machine?
• The version of Reader/Acrobat installed?
• The version  of Mac/Windows Machine.

Keep us posted with the results.

Regards,

Anand Sri.

[don_1945]

All this does is offer me an opportunity to BUY cloud software, while all I want is to download Adobe Application Manager.  Adobe will not allow me to download ANY program updates for Acrobat DC until I get the App Mgr.

[S. S]

Hi @don_1945,

Hope you are doing well. Sorry for the trouble.

Would you mind briefing us more on the concern related to installation for a better understanding and assistance?

Details like:

1. The OS and its version;

2. The error message you see (a screenshot of it);

Look forward to hearing from you.

Regards,
Souvik.