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"Cannot use adobe reader to view pdf in your web browser" error in Windows 7 and Acrobat pro 8.1.7

Forum|Forum|16 years ago
October 22, 2009
44 replies
286472 views

I get the error "Cannot use adobe reader to view pdf in your web browser. Reader will now exit. Please exit your browser and try again" in Windows 7 x32 and Windows 7 x64 with Acrobat pro 8.1.7. This happens when trying to open a PDF file in Internet explorer 8.0.760 or when I open a PDF in Quickbooks 2008. If I answer ok or cancel the file opens normally. If I open acrobat 8 first then the pdf files open as expected. I also tried a copy of Acrobat reader with no difference in the outcome. Since this happens on two different computers one fresh copy of windows 7 x64 the other an upgrade to windows 7 x32 and they used to work before the change to windows 7, I assume there is some kind of incompatibility with windows 7 and acrobat. Is this a known issue and will it be fixed in an update to acrobat in the near future?

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Correct answer Bernd Alheit

For Windows 7 you will need Adobe Acrobat 9.1.

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saul2526

Participant

I had the same problem. I checked file association for .pdf files and discovered it was associated with Adobe Acrobat rather that Adobe Reader. I changed the association to Adobe Reader, restarted my browser, opened a .pdf file online and the problem was solved.

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SimmZ_81

Participant

You mean you install Adobe Reader (free version) OVER your actual Adobe Acrobat Professionnal? Because if I go inside my file association into Firefox all the choice I got in the scrolling menu is "Adobe Acrobat plugin (inside FireFox)" or "Adobe Acrobat 8 Profesionnal". There's nothing about Adobe Reader... that's why I assume you install Adobe Reader (free) over your Adobe Acrobat Pro.

It's a possible solution I guess, but it's kinda annoying because I prefer to use the real Adobe Acrobat Professionnal to read my PDF because I use the advanced feature only included into the Pro. Reader version (Free) are very limited and I don't want to have to save all my PDF on desktop then open it manually into Adobe Reader Pro...

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Bill12

Inspiring

Generally installing both Reader and Acrobat is not recommended by Adobe. They may interact and create problems using one or the other. As far as the compatibility of Win7 with Acrobat versions, it would be nice to give a link to the compatibility statement that was made. In looking at the system requirements on the Adobe site for AA9 versions, there is not comment about Win7. Also, 64-bit versions have also been problematic. So specific references to the compatibility statements would be appropriate when stated.

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SimmZ_81

Participant

Exactly the same problem here. Using Windows 7 Professionnal (32b) with Mozilla FireFox 3.5.4 with Acrobat Pro 8.1.7 (bundled with my Creative Suite CS3). Except for the error message, most of time the PDF are displaying correctly into my web browser.

I hope Adobe will release an hotfix soon because this is annoying and some time my PDF aren't displaying for real and I have to refresh... quit my browser... ect.

Let's go Adobe, do something!

Bernd Alheit

Correct answer

Community Expert

For Windows 7 you will need Adobe Acrobat 9.1.

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SimmZ_81

Participant

Why? Adobe clearly say on thier website than Acrobat 8 and Acrobat 9 are fully compatible to Windows 7.

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Bobjonez

Participant

I am having the same problem, and after it occurs Acrobat will not open for me from the taskbar. Any advice would be appreciated.

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Anonymous

Ok, I just resolved this issue on my machine - running Windows 7 and Adobe 8.1.5 Professional - by just disabling the Adboe Splash Screen under Edit / Preferences / General / Application Startup.

I also disabled the "Getting Started with Adobe Acrobat 8 Professional" screen that comes up when you open Adobe, by selecting the "do not show at startup" option on that window. See attached screen capture.

Hope it helps you folks out there!

cheers

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Anonymous

Both above answers don't work for me.

I don't have acrobat professional installed and splash screens are off.

I cannot register acrobat reader.

to bad.

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Anonymous

You're not alone. I have the exact same problem. None of the Adobe updates fix this either; and not seeing any response from Adobe is making me wonder what's up. All I know is the Boss is getting pissed at the error every time he needs to view an Internet PDF.