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Inspiring
October 10, 2017
Answered

"com.apple.webkit.plugin.64 want to use your confidential information"

  • October 10, 2017
  • 24 replies
  • 58851 views

Why is this happening in Safari 11 (since the upgrade)? How can I get rid of this annoying plug-in pop-up (frequently occurs)?

Thanks

Using Acrobat DC Pro Build: 17.12.20098.240878 OS X

This topic has been closed for replies.
Correct answer AshuMittal9644438

Hi, how can I get the patch?  I chatted with customer support and they told me to call Apple for assistance.


Hi all,

Please note that we have released a patch today that should mitigate the repeated pop-up issue for most configurations. However, there are a few leftover cases for which we are actively working with Apple to address them.

This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-november-29-2017.html

Please try it out and let us know your feedback.

Thanks for your patience and support!

-ashu

24 replies

Participating Frequently
October 27, 2017

So, I may have stumbled upon a better solution. It's been two days now with no popups. In Safari Preferences, I found these two gems and unchecked them. Fingers crossed.

dream_pipe
Participant
October 27, 2017

I wouldn't hold your breath, I did this four hours ago.

Still popping up.  It is quite random.

Actually just done as I typed...

It's like, it is mocking me.

Participant
October 26, 2017

Same issue, have tried all the fixes. The prompt still returns. Hey Apple, Adobe, somebody help keep my sanity!

Participating Frequently
October 16, 2017

I'm getting this popup also. Please fix this Adobe!

Participating Frequently
October 10, 2017

I'm having the same issue. Someone help!!

jiporterAuthor
Inspiring
October 10, 2017

I think the answer may be to go to Preferences/Security/Websites and turn on Adobe Flash Player (always on, so it never asks).

jiporterAuthor
Inspiring
October 11, 2017

Didn't work 


Found it. Open Keychain access, find the one corresponding to "

v4.services.acrobat.com

and change permissions under Access Control to "Allow all..."

I think that does it.