Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

"Compare files" and other tools grayed out in Adobe Acrobat Pro on Mac

New Here ,
Mar 17, 2025 Mar 17, 2025

I am running Adobe Acrobat Pro version 2025.001.20432 on Mac. I primarily use this account for the Compare files functionality which has worked great historically. Today, however, when I opened All tools I noticed the "Compare files" is grayed out along with several others (Add rich media, Redact a PDF, Apply PDF standards, Use print production, Use guided action, and Add search index are also grayed out). All other tools are accessible as usual. I have verified that I am logged into my Adobe account and have no files open in the software.

 

Any idea why these tools are suddenly inaccessible?

TOPICS
General troubleshooting
529
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
2 ACCEPTED SOLUTIONS
New Here ,
Mar 17, 2025 Mar 17, 2025

Update: Uninstalling and reinstalling Acrobat resolved the issue.

View solution in original post

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 11, 2025 Apr 11, 2025
LATEST

Hello!

 

I hope you are doing well, and we apologize for the delayed response and the trouble.

 

We're pleased to hear that reinstalling the app resolved the issue. For future reference, please ensure that you have the latest version of the app installed. You can manually check for updates by going to Menu > Help > Check for Updates. Remember to restart your machine after installing the latest version. To learn more about available updates, please refer to this article: https://adobe.ly/4j8p2JM

 

Feel free to reach out to us if you need any assistance in future.

Thanks,

Anand Sri.

View solution in original post

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 17, 2025 Mar 17, 2025

Update: Uninstalling and reinstalling Acrobat resolved the issue.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 11, 2025 Apr 11, 2025
LATEST

Hello!

 

I hope you are doing well, and we apologize for the delayed response and the trouble.

 

We're pleased to hear that reinstalling the app resolved the issue. For future reference, please ensure that you have the latest version of the app installed. You can manually check for updates by going to Menu > Help > Check for Updates. Remember to restart your machine after installing the latest version. To learn more about available updates, please refer to this article: https://adobe.ly/4j8p2JM

 

Feel free to reach out to us if you need any assistance in future.

Thanks,

Anand Sri.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines