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leo198336
Inspiring
October 21, 2020
Answered

"Draw connected lines" and "line" function cannot be used normally under Win10

  • October 21, 2020
  • 2 replies
  • 16733 views

I use adobe acrobat DC, and I often use the "orthogonal line" in PDF. However, it was found that this function cannot be used normally in versions after WIN10 v1909. When I need to draw an orthogonal line, I need to hold down the "shift" key. At this time, the line cannot be confirmed. The line will run with the mouse and you can not do anything but terminate PDF process.I tried the old version of acrobat X and acrobat 9 and both had the same problem. It can only be used on win10 V1909 and previous WIN versions.I don’t know this is a PDF software problem or a win10 problem.Anyone can give a little help？

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Correct answer leo198336

Hi @Moha_KSL @leo198336 it will be great help if share some screen shots regarding settings to be done for this issue.


I am using windows 11 system.You can fix this problem as followings:Settings→Time&Language→Language&region→your selected language→language options→keyboard→keyboard options→general→compatibility→turn on the button.Then you will find "Draw connected lines" function is ok.Or you can install a third party input method to replace the Microsoft input method.

2 replies

L
leo198336Author
Inspiring
November 30, 2020

I think I found the problem. It is related to Microsoft Input Method. I have been using Microsoft's built-in input method, and I accidentally used a third-party input method today, and the PDF can be used normally. I will report this issue with Microsoft. Thanks again!

M
Moha_KSL
Participant
December 8, 2021

Dear Victor, I'm facing the same trouble from about last 6months. I would restart the applciation everytime. But it is very irritating & I hope to resolve this issue.

If you could still remember, please explain how you resolved the trouble on your end.

L
leo198336AuthorCorrect answer
Inspiring
May 31, 2022

Hi @Moha_KSL @leo198336 it will be great help if share some screen shots regarding settings to be done for this issue.


I am using windows 11 system.You can fix this problem as followings:Settings→Time&Language→Language&region→your selected language→language options→keyboard→keyboard options→general→compatibility→turn on the button.Then you will find "Draw connected lines" function is ok.Or you can install a third party input method to replace the Microsoft input method.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    October 21, 2020

    Hi Victor

     

    Hope you are doing well and sorry for the trouble caused. As described, the orthagonal line runs with mouse and you are unable to finish drawing the line.

     

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 20.12.20048 installed. Go to Help > Check for updates.

     

    I have tried to reproduce the issue on my end working on Win 10 machine with Adobe Acrobat Dc version 20.12.20048 and its working fine. Once you are done with the shape of the line you are drawing just make right click  and select 'Complete' to finish the process.

     

    For more information please look at the help page https://helpx.adobe.com/in/acrobat/using/commenting-pdfs.html#add_a_line_arrow_or_shape

     

    Hope this information will help

     

    Let us know if you experience any trouble and need more help

     

    Regards

    Amal

     

     

    V
    Vincent5EB2
    Participant
    October 23, 2020

    Thanks for your kindly reply!

    I have upgraded the Acrobat pro DC version to 2020.012.20048 and the win 10 system to the latest 20H2 (version number: 19042.572), but the problem still exists

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