"Error 2753. The File acroservice.exe is not marked for installation" when installing Acrobat 2020

Forum|Forum|2 years ago
March 13, 2023
1 reply
2251 views

Still getting this error after running the "RegistryKey_CommonFileDirValue" file and also uninstalling previous Adobe Acrobat installations. Any recommendations would be appreciated.

General troubleshooting

This topic has been closed for replies.

Amal.

Community Manager

Hi @Shannon248159554s33

Hope you are doing well and sorry to hear that.

Please go through the help page https://helpx.adobe.com/acrobat/kb/error-internal-error-2753-install.html and see if that works.

Regards

Amal

S

Shannon248159554s33Author

Participant

Amal,

I tried this fix as well and it also did not remedy the issue. If there are any other suggestions, I am all ears.

Amal.

Community Manager

Hi @Shannon248159554s33

We are sorry to hear that the issue still persists, Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via any cloud storage. Just upload the log file to the cloud, generate the link, and share that link with us for further investigation.

Regards
Amal

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded