"file path too long, please specify a shorter file name or save location that has a shorter path"

[Michelle23789255p591]

I have people who are now on Acrobat Pro DC but people on Reader are not getting this error. How do we resolve this issue?

[Bernd Alheit]

Where does you save the file?

[Michelle23789255p591]

they are accessing them on our file structure via sharefile 

 

[Pete23892276vcyl]

My clients are having issues with "file path is too long" error. When is Adobe going to fix this issue?

[EsJayKayToo]

I'm having the same problem:

I have no way to change the destination, even when I cancel the "Send for Commenting" session. The error reappears each time, and now I can no longer set up a shared review. [Windows 10/Acrobat 2022.002.20191]

[EsJayKayToo]

Although this is a bug that Adobe should fix...try setting up a different folder for your review--with a location that's not too "deep"--e.g. save it directly on the hard drive, or inside a folder on the hard drive (so the path to it is shorter).

[EsJayKayToo]

Now I'm getting the error with a rather short path, with only 44 characters. And I'm given no option to go to a different folder. I have to save it in a secure location and cannot save it to my desktop or C: drive. [Windows 11 Enterprise, Acro 2023.008]

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

Please update the application to the recent version 24.02.20687.  Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.

Let us know how it goes.

~Amal

[EsJayKayToo]

My version number doesn't align with yours, but this is what I have: v. 2024.003.20112
And I still get the error, even with a relatively short path, less than 60 characters. I can no longer create a shared review, and must rely on my colleagues to do so. I've run the repair numerous times, to no avail.
I do not have the option to upgrade when a patch or new version is released. That's in the hands of our IT, and it takes several months to a year to get updated software.