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"Fill and Sign" Feature - Not receiving confirmation emails

New Here ,
Sep 01, 2021 Sep 01, 2021

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Hi all,

I have an Acrobat DC Subscription and I can access the "Fill and Sign" feature. I can also send these documents for signature. When I do, I receive a notification to say that my document has been sent successfully and that I will also receive a confirmation email. However, I never receive these emails. They're not in my junk folder either.

 

Someone able to help?

TOPICS
General troubleshooting, How to, Security digital signatures and esignatures

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Adobe Employee ,
Sep 02, 2021 Sep 02, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described you are not getting the notification emails from Adobe Sign after sending the document for signature.

 

This can happen when emails are getting blocked/filtered by the email server of the recipient.Please try to add  adobesign@adobesign.com to the address book or safe list. Also, If the email has a stringent security setting that blocks emails with active html links, attachments or images then that setting will need to be reduced.

 

For more information please check the help page https://helpx.adobe.com/sign/kb/users-dont-receive-notification-emails.html and see if that works for you.

 

Regards

Amal

 

 

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New Here ,
Sep 09, 2021 Sep 09, 2021

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Hi, thanks for your help 🙂

I have added adobesign@adobesign.com to my safe list in outlook.

Will my clients (who I send the documents to) need to do this as well? They're still not receiving my signature requests even though I receive a confirmation message (in adobe, not my emails) that it's been sent. Clients are checking spam too.

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Adobe Employee ,
Sep 10, 2021 Sep 10, 2021

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Hi Sarah

 

It is always better to add the email address to the safe list in outlook, just to avoid any issues. You may ask the same to your clients and see if that helps them as well.

 

Regards

Amal

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New Here ,
Sep 12, 2021 Sep 12, 2021

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Thankyou Amal, I'll make sure they get onto it.

 

Is someone from Adobe able to investigate as well, have a look into my account? I have used the Adobe Sign feature before with another staff members login and both that staff member and the client received all the correct notifications etc. The reason I + my boss created my own separate account was so that it all went through my email instead, without deleting the other users account.

Apart from adding the adobe email to the safe list, I am not sure if there's anything else that could be going wrong? Maybe there's something else I am missing?

 

Thankyou very much 🙂

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Adobe Employee ,
Sep 13, 2021 Sep 13, 2021

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LATEST

Hi Sarah

 

I have sent more information with you in private message please check.

 

Regards

Amal

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Adobe Community Professional ,
Sep 02, 2021 Sep 02, 2021

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Hello there,

It takes me a while to get there, but in the end I get the emails, I'm using email like gmail and a Gsuite.

Greetings,

WbolanosCo

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