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F
Fede Danna
Participant
February 15, 2020
Question

"Fill in and sign" error

  • February 15, 2020
  • 1 reply
  • 1670 views

Hello, I'm having trouble with the "fill and sign" tool.
All functions, "add check mark", "add x", etc. They work correctly but as soon as I try to use "add text" the message "Operation failed because an unknown error has occurred" is displayed.
Can you help me?

This topic has been closed for replies.

1 reply

S
Adobe Employee
sangrover
Adobe Employee
February 17, 2020

Hi Fede,

 

Could you please provide the following information : 

 

1. Does this happen on all PDFs or a specific PDF document.

2. Are you able to use the Comment app on the said document.

3. If possible could you please share a sample PDF with us on which the issue can be reproduced.

 

Regards,
Sandeep Grover

F
Fede DannaAuthor
Participant
February 27, 2020
 

1. It happens on all PDFs
2. Yes the comment tool works correctly
3. Attached is the image of the problem

(Sorry in advance for the language of the error message in the attached image)

This is the message that appears as soon as I try to insert text.
The text error message in English: "operation failed because an unknown error was encountered"

F
Fede DannaAuthor
Participant
February 28, 2020

Hi Fede,

 

Just one more ask, can you try using the Edit PDF app on the same PDF files with which you are encountering the issue in Fill and Sign.

 

Let me know if you are successfully able to use the Edit app or not?

 

Regards,
Sandeep


I can't use the "edit pdf" tool.

I can write on the same files with other software (Nitro, Extra pdf, ..)

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