"Insert from Clipboard" formatting issue

[Nicholas5EFE]

I've been having an issue when inserting pages into Acrobat from my clipboard, where it seems that when I insert it into Acrobat, the size of the inserted page changes to a square (possibly 8x8?) when the rest of the pages are rectangle (7x11). I have some pictures below as an example (the first page was created as a PDF when the second page is inserted from word), and have attached the file as an example as well. 

Does anyone have a fix for this?

[radzmar]

Using the clipboard is comfortable but just bad, especially for complex layouts, since you have no control about it's behavior. You better save the word file as a PDF and then import those into your existing PDF.

[Amal.]

Hi Nicholas

Hope you are doing well and sorry for the trouble. As described, when inserting pages into Acrobat from the clipboard, he size of the inserted page changes to a square.

Would you mind sharing the steps you did to insert the page into the PDFand creating the PDF out of it? A small video recording of the same would be very helpful.

I have checked the file that you have shared and found the it is creates using a non Adobe application PDFium, please try to create the PDF using Adobe Acrobat Pro DC application and check if that helps.

Regards

Amal

[Nicholas5EFE]

Thank you for your response. 

To start, I open the pdf that I want to insert the Word document into. I then go to my Word document that I want to insert, and I hit Ctrl+A, then Ctrl+C. 

Next, I go back to the pdf, click "File", "Insert Pages", and then "Insert from Clipboard". It then lets me choose where I want to insert it (before or after a certain page), then I hit "Okay" and it inserts the page, but it is in the square format. 

When doing all of this, I am using Acrobat Pro DC.

[Amal.]

Hi there

As suggested by radzmar,  have you tried creating the PDF from the Word file first and then try to insert the page ? 

Let us know how it goes.

Regards

Amal