"More tool components are being installed. We'll let you know when you can use the tool" -Acrobat

Forum|Forum|1 year ago
August 15, 2024
3 replies
2279 views

When trying to access a Tool in Acrobat Pro, I receieve the following messag "More tool components are being installed. We'll let you know when you can use the tool".

This message has been persistant for days. I have restarted the computer and Adobe Acrobat multiple times. Logged in/out of Acrobat and Creative Cloud with a computer restart but am unable to resolve the issue.

Hoping someone has a solution that worked for them

PDF

M

megan_2301Author

Participant

I contacted Adobe Remote Support. They remotely accessed my computer and resolved the issue.

J

John26428552l064

Participant

Megan, do you have any context for what they did to resolve this?

M

megan_2301Author

Participant

It looked like it involved unistalling and reinstalling. But appeared to require multiple steps beyond what I (personally) know to do when un/reinstalling. All in all, I'd say the whole ordeal took about 15 minutes from initating the remote support chat with AI, being transferred to a representative, and having them access my computer remotely to resolving the issue. It was pretty efficient.

T

tracy_6051

Participant

I am having the same issues, I am trying to crop a document but I also receive "More tool components are being installed. We'll let you know when you can use the tool".

M

megan_2301Author

Participant

This error is only occuring with the "Accessibilty" Tool.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded