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Eran5E8F
Participant
November 8, 2020
Question

"paste clipboard image as stamp tool" bug crops the image

  • November 8, 2020
  • 1 reply
  • 1643 views

When I am using my macbook and using the "paste clipboard image as stamp tool", the stamp that is pasted into the document is cropped.

When I am connected to my external display and using it, it is not cropped.

 

This is a new bug that started recently.

 

    This topic has been closed for replies.

    1 reply

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    November 9, 2020

    After you stamp the PDF in your macBook, and send or share this fil, and open it in another computer, does the stamp appears correct or does it still appear cropped?

     

    Also, does the problem persists even if you click on HELP--->>>"Repair Installation" ??

    E
    Eran5E8FAuthor
    Participant
    November 9, 2020

    Thank you for your help.

    Yes it does persists.

    I couldn't find the "Repair Installation" button, but I pressed "check for updates" and it says that I am up to date. (I also reinstalled adobe yesterday and it didn't help)

     

    Just to add more context, I am at the moment connected to my external monitor.

    If I put the adobe on my macbook screen and paste from my clipboard I get a cropped stamp,

    If I put the adobe on my external monitor window and paste from my clipboard I get the correct stamp.

    This happens only with adobe (and not with google docs for example).

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    November 9, 2020

    I just noticed something else.

    The problem happens while I put things into my clipboard (in mac it is using CMD+SHIFT+CTRL+4) while I am on my macbook screen.

     

    If I put things into my clipboard while I am on the external monitor, and paste it while I am on the macbook screen, it looks fine


    The link below is a long thread from an older post. 

     

    A few users have posted different things that worked for them. One of them just user just posted recently some insightful information that may steer you in the right direction to troubleshoot your macBook.

     

    See here: 

    https://community.adobe.com/t5/acrobat/acrobat-window-is-cut-off/m-p/11574136#M284976

     

    Also, if you suspect this is a bug, I would contact Adobe Customer care and open a support ticket.

     

    You can also report a bug using this wish form:  https://www.adobe.com/products/wishform.html

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