"Protected folder access blocked" gccustomhook.exe %userprofile%\Documents\AdobeGCInfo\ConsentRecord

[Acrofail]

Microsoft Windows Security on Microsoft Windows 11 issued a notification with the following content:

Protected folder access blocked

Your administrator has blocked this aciton.

App or process blocked: gccustomhook.exe
Protected folder: %userprofile%\Documents\AdobeGCInfo\ConsentRecord

Blocked by: Controlled folder access

You can allow apps to access your protected folders, but you should only allow apps that you trust.

What is the gccustomhook.exe app or process?

Why is it trying to access AdobeGCInfo in Documents? - Note that %userprofile%\Documents is not an appropriate location for applications to store configuration data. The %localappdata% would the the appropriate location for persisting such application state.

[Amal. · Accepted solution]

Hi @Acrofail 

Hope you are doing well and thanks for reaching out.

The AdobeGCClient.exe is a process that runs as part of the Adobe Software Integrity Service validation testing. The process checks for any tampering with Adobe Software program files or improper or invalid licenses. This software is to help customers avoid the dangers of non-genuine or counterfeit software.

For more information: https://helpx.adobe.com/genuine/faq.html

AcroCEF.exe calls online services with Acrobat (storage options for opening & saving PDFs to the cloud)

~Amal

[jrahn88]

I've also had a few reports of this.

[IGoByMikeAtStarbucks]

I received the same error this morning.  Can we get clarification as to why this process is touching the user's Documents folder?  This folder is meant for user-managed data, not system managed data.

A followup question would be, where can we leave feedback to get this fixed?

Thank you.