Captain_Deadpool

Participant

Answered

"Save As' causes Acrobat to freeze up

Forum|Forum|8 years ago
August 28, 2017
2 replies
42371 views

I am using Adobe Acrobat DC Pro (Windows 10). Whenever I attempt a 'Save As,' Acrobat will exhibit a lag/delayed response. I have just enough time to type a few characters and it freezes up for about 10-15 seconds. It will continue to register keystrokes, but they don't display until the lag period ends. It does this with small and large files alike. Using 'Save' or 'Save A Copy' results in normal behavior.

Any ideas on how to resolve this?

General troubleshooting

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SIA FOR TECHCorrect answer

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Participant

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Community Manager

Community Manager

Hi Captain_Deadpool,

As per the issue description, the Acrobat DC Pro is freezing while using the "Save As" option, Is that correct?

Please try the troubleshooting steps from the link: Troubleshoot errors, freezes | Adobe Reader | Windows

* Check for latest update of Acrobat Pro DC from Help>Check for updates.

* You can also repair the installation file of Acrobat Pro DC from Help>Repiar Installation.

Keep us posted with the results.

Regards,

Anand Sri.

Participant

I'm having the same issue and this did not resolve the issue for me.

Community Manager

Community Manager

Hi there

We are sorry for the trouble and the delay in response

What is the version of the Adobe Acrobat/Reader DC you are using? To check the version go to Help > About Adobe Acrobat DC

Please try to update the application to the new version 20.009.20065 Go to Help > Check for Update and see if that works for you

Regards

Amal