"save as" pop up box does not allow me to save the document.

Forum|Forum|10 years ago
April 13, 2015
61 replies
235530 views

Hello ,

"save as" pop up box does not allow me to save the document. Shows a blank screen. Any idea what would cause this? I just purchased acrobat pro dc.

Thanks!

Correct answer richil

Found this solution:

The default "Save As" dialog in Acrobat DC is different than the dialog that you've had in earlier releases of Acrobat, it also allows you to save to the cloud and previous locations you've saved files to. It is possible that when Acrobat tries to connect to "the cloud", it runs into problems. You may want to try to turn this feature off to see if that brings your save as dialog back: Open up Acrobat's preferences, then go to the "General" category and deselect "Show online storage when saving files":

Preferences > Show online storage

Show previous replies

paulk63267094

Participant

Thank you, this solved the problem. Until now if I wanted to save as"", I did find a work around. I would go to file menu and select "save as other" and select "press ready PDF" this allowed me to navigate and save as a new file.

Good thing I do not use the cloud though, as I would be SOL. Thank you for this fix.

Paul

NigelMH1

Participant

And here we are in November of 2016 and the fault is still there on the latest version.

G

Gooi

Participant

Thank you! Appreciate it very much.

Scottie1104

Participant

found workaround:

a) right click on ARDC desktop icon

b) click on "troubleshoot compatibility" and follow prompts

c) troubleshooter found incompatible program AcroRd32 and fixed incompatibility

d) saved changes

e) now 'allow app to make changes' box appears before ARDC starts; if you select 'yes', app starts without 0xC0000022 and 'save as' option works

4) assume Adobe will resolve this issue

ljonessdmi

Participant

Thank you for this answer, it resolved my problem which was described exactly by the original question!! It took me a while to find this response but glad I finally did!! Thank you, thank you!!!

coryg85234731

Participating Frequently

I just noticed the dates on these posts are old! My Adobe pack just started doing this, after an update I presume - I have never had an issue at all until yesterday! (9/21/16) Can someone please help? All of the fixes have not worked for me!

coryg85234731

Participating Frequently

I tried this yesterday, and it worked just fine. Today, when I uncheck the two boxes & click ok - it automatically goes back to checking the 2nd box. The save option is grey, the save as option goes through, but no pop up box appears.

V

vincentvanuden

Participant

Thanx for the solution.