"save as" pop up box does not allow me to save the document.

Community Beginner ,
Apr 13, 2015 Apr 13, 2015

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Hello ,

"save as" pop up box does not allow me to save the document. Shows a blank screen. Any idea what would cause this? I just purchased acrobat pro dc.

Thanks!

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correct answers 1 Correct answer

Explorer , May 14, 2015 May 14, 2015

Found this solution:

The default "Save As" dialog in Acrobat DC is different than the dialog that you've had in earlier releases of Acrobat, it also allows you to save to the cloud and previous locations you've saved files to. It is possible that when Acrobat tries to connect to "the cloud", it runs into problems. You may want to try to turn this feature off to see if that brings your save as dialog back: Open up Acrobat's preferences, then go to the "General" category and deselect "Show online s

...

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replies 102 Replies 102
New Here ,
May 12, 2017 May 12, 2017

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Ok, I opened a document and from there was able to find Preferences.  I made the change recommended and I am now able to save documents.  Still don't understand why Adobe would allow this to remain such a secret.  Thank you to the 'richil' for the solution.

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New Here ,
Jun 02, 2017 Jun 02, 2017

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Thanks much - this fixed my issue too!!

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New Here ,
Jun 28, 2017 Jun 28, 2017

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That worked for me too! Thanks

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New Here ,
Jul 28, 2017 Jul 28, 2017

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worked for me as well recently dropped. Wasted time trying to figure this out. I am still having issues because I cant print anything. This is ridicules as I am trying to make project deadlines.

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New Here ,
Jul 30, 2017 Jul 30, 2017

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thanks a lot

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New Here ,
Jan 06, 2018 Jan 06, 2018

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Worked for me, brilliant, been puzzling me for a while. Much appreciated. Good luck to anyone still having issues with this.

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New Here ,
Jan 15, 2018 Jan 15, 2018

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Thank you. It worked.

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New Here ,
Jan 22, 2018 Jan 22, 2018

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Solve my problem with this answer thank you very much.

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New Here ,
May 16, 2018 May 16, 2018

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It worked for me.

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New Here ,
May 21, 2018 May 21, 2018

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I was working in Adobe X 10.1.16 on Mac OS 10.12.6 and 10.13.4 with the same problem using a Mac Mini File Server running OS X 10.8.5 and Mac Server 2.2.0. Users were having to save documents to a 'dummy' location before being able to save to their original location folder. This occurred when making a quick change and save or when they wanted to add a revision to or change the title (R01, R02, etc).

It didn't matter if the original file was on their desktop or on the network drive.

The workaround (which only saved one step) is that you don't have to physically SAVE the document at all. When it asks you where you want to save, you just have to go to a different folder, then go back to the original folder you want to save in. Not sure if it has to be a separate drive altogether or just a different folder on the same drive.

So, if you were on your desktop, and you were getting the error, when you do a Save As or when it asks you to save, you must select 'documents' or 'downloads' first, then go back to desktop to save the document. (If you're using the same name it will ask you to replace, as usual).

I actually have Adobe XI, so I wasn't having the issues until co-workers brought it up who were using Adobe X. I'm dreading the upgrade, to be honest.

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New Here ,
May 31, 2018 May 31, 2018

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OMG thank you so much Adobe Guru - your instructions worked!!! I have been trying to fix the same issue for almost 6 months. Even called our IT guy and even he couldn't figure it out. On Windows.

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New Here ,
Jul 17, 2018 Jul 17, 2018

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This worked for me

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New Here ,
Jul 20, 2018 Jul 20, 2018

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Thank you! Turning off that feature did work... God Bless You!!!

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New Here ,
Aug 15, 2018 Aug 15, 2018

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Brilliant - solution worked a treat, my sincerest thanks

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Explorer ,
Aug 15, 2018 Aug 15, 2018

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Here's what the window looks like if anyone wants to know.

The Format drop down menu disappeared after reinstalling on a new computer running High Sierra.

I don't have the items to check off in the General pane of the preferences of Acrobat X1 Pro ver 11 so I still can not fix it.

I might have to reinstall.

BTW, the Format drop down menu DOES show up in the newer Acrobat Pro DC (Build: 18.11.20055.290043). See 2nd image attached below.

Acrobat X1 Pro:

.jpg

Acrobat Pro DC:

.jpg

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New Here ,
Feb 06, 2019 Feb 06, 2019

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This worked!

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New Here ,
May 28, 2019 May 28, 2019

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Thank YOU SO much. This was an easy fix thanks to your insight

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New Here ,
Sep 18, 2019 Sep 18, 2019

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Thank you. The solution below from richil on 14th May 2015 still works.

Nigel 18.9.19

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Community Beginner ,
Dec 03, 2019 Dec 03, 2019

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You have just saved me months of angst! Why didn't I come here earlier? 
Gold - Thank you.

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New Here ,
Oct 06, 2020 Oct 06, 2020

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For what it's worth, this solution fixes another issue. When the 'show online storage' option was checked, 'Save' would constantly bring up the dialogue box in Reader DC, rather than just saving to the updates to the original file location (the default 'Save' behaviour I have been expecting since 1984 or thereabouts). Now that the online storage option is turned off, 'Save' seems to be working as expected.

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New Here ,
Dec 09, 2020 Dec 09, 2020

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Brilliant! Thanks!

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New Here ,
Mar 18, 2021 Mar 18, 2021

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You are my hero. I was very close to smashing my computer lol

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New Here ,
Sep 23, 2021 Sep 23, 2021

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That worked, great and thanks. 

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New Here ,
Nov 03, 2021 Nov 03, 2021

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I just installed the Adobe Acrobat Pro and had the same problem. The fix suggested by richil 6+ years ago worked perfectly. Thanks a million! Why is this still a problem 6 years later??

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New Here ,
Dec 20, 2021 Dec 20, 2021

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Just to add my expression of displeasure to this conversation.  I should not have to have looked up why my file suddently would notg save.  I did not set the on-line options.

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